Helpdesk Support Jobs

About The Position

Requirements

• U.S. Citizen
• DoD 8570.01-M / DoDD 8140.01 baseline IT certification — MUST be held upon contract award; Compliance with DoDD 8140.01, DoD 8570.01-M, and AR 25-2 within six months of contract start
• Ability to obtain and maintain a NACI / Public Trust Security Clearance
• Ability to obtain and maintain a DoD Common Access Card (CAC)
• Demonstrated experience providing IT helpdesk support in a DoD or military environment
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook/Exchange, Teams, SharePoint
• Demonstrated ability to plan, organize, meet deadlines, and handle sensitive/confidential information

Nice To Haves

• Prior military service or direct experience supporting the National Guard or Army Reserve
• Currently active DoD Common Access Card (CAC) and/or existing favorable security clearance adjudication — candidates with an active Secret clearance or higher fully meet and exceed the NACI/Public Trust minimum requirement
• Experience working with the NCARNG or NGB medical programs
• Familiarity with multiple DoD medical database and administrative systems
• Experience with the IPPS-A CRM ticketing system
• Familiarity with Army Enterprise network environments
• CompTIA Security+, CompTIA A+, or equivalent DoD-recognized baseline certification already in hand

Responsibilities

• Provide comprehensive IT helpdesk support for all network, hardware, and software problems encountered by G1 Medical Branch personnel
• Review IPPS-A CRM tickets and assign as required
• Maintain compliance with DoD Information Assurance requirements per DoDD 8140.01, DoD 8570.01-M, and AR 25-2
• Comply with all COMSEC/IT security requirements in all communications and system interactions
• Comply with command Acceptable Use Policy (AUP) for all Government Information Systems prior to and during account use