Helpdesk Support Jobs

About The Position

Requirements

• Knowledge base in Autodesk Construction Cloud
• User account management
• Role and permission assignments
• Project access
• Basic configuration
• Communication with individuals or groups verbally and/or in writing
• Maintain relationships to ensure needs are met and problems/conflicts are resolved
• Day-to-day support for ACC users
• Troubleshoot and resolve ACC-related issues involving permissions, access, workflows, documents, and integrations
• Escalate complex issues to Autodesk Support or senior IT staff as appropriate
• Maintain documentation related to ACC processes, configurations, known issues, and user guidance
• Field and resolve incoming help requests from end users via ticketing system
• Evaluate documented resolutions and analyze trends to identify opportunities for process improvement or issue prevention
• Perform non-ACC helpdesk support activities, including desktop troubleshooting, software installation, hardware setup, and peripheral support as needed
• Identify and learn software and hardware systems used and supported by the organization
• Prioritize and schedule problems
• Escalate problems (when required) to the appropriately experienced technician

Nice To Haves

• Bachelor's degree from four-year College or University and 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Construction operations experience is preferred, but not required.
• Knowledge and understanding of Autodesk Construction Cloud

Responsibilities

• Serve as the primary administrator for Autodesk Construction Cloud (ACC), including user account management, role and permission assignments, project access, and basic configuration.
• Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, employees). Maintain relationships to ensure needs are met and problems/conflicts are resolved.
• Provide day-to-day support for ACC users, including project teams, accounting staff, and field personnel.
• Troubleshoot and resolve ACC-related issues involving permissions, access, workflows, documents, and integrations; escalate complex issues to Autodesk Support or senior IT staff as appropriate.
• Maintain documentation related to ACC processes, configurations, known issues, and user guidance.
• Field and resolve incoming help requests from end users via ticketing system in a courteous and timely manner.
• Evaluate documented resolutions and analyze trends to identify opportunities for process improvement or issue prevention.
• Perform non-ACC helpdesk support activities, including desktop troubleshooting, software installation, hardware setup, and peripheral support as needed.
• Identify and learn software and hardware systems used and supported by the organization.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, employees). Maintain relationship to ensure needs are met and problems/conflicts are resolved.
• Communicates and reinforces the Company vision, mission and values

Benefits

• Competitive salaries
• Robust benefits package