Systems Administrator / Helpdesk Support

Peraton•Chantilly, VA

1d•$112,000 - $179,000

About The Position

Peraton is looking for a Systems Administrator / Help Desk Support Specialist to deliver hands-on technical support, system administration, and troubleshooting that keeps mission-critical infrastructure running reliably and securely for end users.

Requirements

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
Additional 4 years experience may be considered in lieu of degree
Active TS/SCI clearance required with the ability to obtain a polygraph
DoD 8570/8140-compliant certification (e.g., Security+) or ability to obtain within [X] days of hire
Working knowledge of Windows/Linux operating systems and Active Directory
Familiarity with ticketing systems and IT service management processes
Strong customer service, communication, and problem-solving skills

Nice To Haves

Experience supporting classified or restricted-access systems
Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.)
Exposure to AI/ML-enabled or data-intensive program environments
ITIL Foundation certification

Responsibilities

Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner
Install, configure, and maintain workstations, servers, and peripheral equipment
Troubleshoot hardware, software, network, and connectivity issues for end users
Perform routine system administration tasks, including account provisioning, access management, and patching
Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53)
Document incidents, resolutions, and standard operating procedures in the ticketing system
Escalate complex technical issues to senior administrators or engineering teams as needed
Assist with system monitoring, backups, and routine maintenance activities
Support onboarding/offboarding of users, including equipment setup and account deactivation