Helpdesk Support Specialist
About The Position
A local company in Portland, Oregon is hiring a Helpdesk Support Specialist to provide Tier 1 technical support to internal employees. Support is delivered through phone, chat, email, and ticketing systems, with troubleshooting covering Windows and Mac computers, mobile devices, software, hardware, VPN connectivity, audio, microphones, and peripherals. The specialist also assists with account access and Duo MFA, supports Microsoft 365 and Google Workspace, and records incidents and resolutions in ServiceNow or a comparable ticketing platform. This is a contract position based fully onsite in Portland, Oregon. The stated pay range is $24.00–$27.00 per hour. The posting anticipates closing on November 17, 2026.
Requirements
- Previous experience in Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support.
- Strong Windows desktop and laptop troubleshooting experience.
- Experience providing technical support through phone, chat, email, and remote support tools.
- Experience with password resets and basic user account support.
- Experience using ServiceNow, Jira, or another enterprise ticketing system.
- Familiarity with Duo MFA or other multi-factor authentication technologies.
- Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.
- Experience supporting iPhones and iPads.
- Familiarity with Microsoft 365 and Google Workspace.
Nice To Haves
- Familiarity with Intune, SCCM, Splunk, CrowdStrike, or Absolute.
Responsibilities
- Provide Tier 1 help desk support to internal employees by phone, chat, email, and ticketing systems.
- Troubleshoot Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.
- Perform password resets and provide basic account support.
- Assist users with Duo MFA enrollment, authentication, and troubleshooting.
- Install and troubleshoot software on Windows and Mac devices.
- Provide support for Microsoft 365 and Google Workspace applications.
- Troubleshoot iPhones, iPads, and mobile device management (MDM) issues.
- Document incidents, troubleshooting steps, and resolutions in ServiceNow or a comparable ticketing platform such as Jira.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
