Helpdesk Administrator - Shift

Skanska • Middlesex, MA

9d • Onsite

About The Position

Skanska Building Services is seeking a full-time Helpdesk Administrator to join its on-site Support Services team. The role is based at a major Ministry of Defence contract site near Watford, in a complex facilities management environment. The team works a shift rota, so the postholder must work both day and night shifts, including 12-hour shifts. The contract is permanent.

The Helpdesk Administrator handles customer calls and emails, logs helpdesk requests, follows up on requested callbacks, provides accommodation support when needed, completes weekly tasks, and orders office stationery. The postholder may also cover shifts for holiday or sickness, and undertake other duties at the manager’s discretion.

Requirements

• Excellent telephone manner.
• Ability to manage multiple tasks.
• Ability to work 12-hour day and night shifts on a rota.
• Basic computer knowledge.
• Team-player approach.
• Ability to remain calm under pressure.
• Professional manner.
• Good written and spoken English.

Responsibilities

• Answer telephone calls within 12 seconds.
• Answer emails within 7 minutes and log helpdesk requests where needed.
• Contact customers by phone or email when a callback has been requested on a helpdesk request.
• Provide support to accommodation when needed during working hours.
• Complete weekly tasks emailed out on Mondays.
• Order stationery for the office.
• Cover shifts for holiday or sickness when required.
• Undertake other duties at the manager’s discretion.

Benefits

• 24/7 digital GP service for you and your family.
• Financial wellbeing support and employee assistance.
• Professional development.
• Enhanced family benefits, including maternity, paternity, dependants and parental bereavement leave.
• Flexible working options where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed