Onsite Desktop Support / Helpdesk Technician

SRS Real Estate Partners•Waltham, MA

11d•Onsite

About The Position

SRS Real Estate Partners is seeking a reliable, service-oriented Onsite Desktop Support / Helpdesk Technician to support their Boston office. This role is crucial for ensuring commercial real estate professionals remain connected and productive. The technician will be the primary contact for daily technology support, including troubleshooting issues, setting up devices, and assisting end-users with technology. The company, SRS Real Estate Partners, is a commercial real estate advisor with a strong presence in retail, offering comprehensive solutions to tenants, owners, and investors. Headquartered in Dallas, they have expanded to over 25 offices across the US, establishing themselves as a respected leader in the industry. Their core values emphasize client success, integrity, respect, teamwork, balance, and leadership.

Requirements

2+ years of experience in a desktop support or helpdesk technician role
Proven proficiency in Windows 10/11, macOS, Microsoft 365, and common office software
Working knowledge of networking fundamentals (TCP/IP, VPN, Wi-Fi, DNS, DHCP)
Familiar with mobile device management platforms and remote support tools
Clear, professional communication skills with the ability to assist non-technical users

Nice To Haves

Experience supporting executives and handling confidential information is a plus
Certifications such as CompTIA A+, Network+, or similar are preferred
Self-starter who takes initiative and solves problems proactively
Calm, composed, and professional under pressure
Strong organizational skills and the ability to manage multiple requests simultaneously
Customer-focused mindset with a strong desire to provide outstanding service
Comfortable working in a high-demand, fast-paced, client-facing environment

Responsibilities

Serve as the first point of contact for all IT support needs—onsite, via phone, email, or ticketing system
Provide hands-on technical support for desktops, laptops, mobile devices (iOS/Android), VoIP phones, printers, and conference room systems
Troubleshoot and resolve hardware, software, network, and connectivity issues across Windows and macOS environments
Set up and maintain user workstations, including OS imaging, patching, and peripheral configurations
Support industry-specific tools and applications such as CoStar, LoopNet, Argus, Canva, Adobe Creative Suite, ArcGIS
Handle onboarding and offboarding processes—account creation, access management, and hardware setup
Coordinate with vendors for equipment repairs and escalated service tickets
Maintain accurate records of IT assets, system configurations, and support documentation
Work with the corporate IT team to uphold protocols, ensure data backup integrity, and meet compliance requirements
Assist with basic AV support for meetings, presentations, and hybrid conference room setups
Participate in IT projects including system upgrades, office moves, and new technology rollouts