Desktop Support Technician

Audit-Tel•Cincinnati, OH

About The Position

Inverse Technology Solutions is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. The technician will provide technical support to end users, troubleshoot desktop and laptop issues, manage support tickets, and assist with hardware, software, and network-related problems. The role requires prior technical support experience, along with a strong work ethic, excellent customer service skills, and a willingness to learn. The company provides IT services to nationwide businesses and Fortune 500 companies. It offers training on a variety of IT devices and systems, and technicians may gain experience in networking, cabling, access control, computer and phone support, and IP camera systems. The position includes an eight-hour Monday-to-Friday schedule, an on-call rotation, and work-from-home days.

Requirements

Previous experience in Desktop Support, Help Desk Support, IT Support, or a related technical role.
Strong troubleshooting and problem-solving skills.
Knowledge of Windows operating systems, Microsoft Office applications, and desktop hardware.
Basic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers.
Experience with ticketing and incident management systems.
Ability to manage multiple priorities in a fast-paced environment.
Excellent customer service and interpersonal skills.
Strong verbal and written communication skills.
Detail-oriented, with the ability to follow established processes and procedures.
Ability to work independently with minimal supervision and collaborate effectively within a team.
One to two years of experience required.
College education preferred; high school education accepted.

Nice To Haves

Experience with Active Directory, Microsoft 365, and remote support tools.

Responsibilities

Respond to and resolve end-user technical support requests in a timely manner.
Create, document, track, and update support tickets through the company ticketing system.
Diagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.
Install, configure, and maintain computer hardware, operating systems, and business applications.
Provide support for Microsoft Windows environments, email systems, and common productivity software.
Assist with user account administration, password resets, and access management.
Escalate complex issues to appropriate technical teams when necessary.
Maintain accurate documentation of incidents, resolutions, and support procedures.
Support hardware deployments, upgrades, and workstation replacements.
Provide customer service while communicating technical information to non-technical users.
Participate in required after-hours and on-call support.