Desktop Support Technician

Clover Sonoma • Petaluma, CA

1d • Onsite

About The Position

Clover is seeking an experienced Desktop Support Technician to provide end-user and systems support across its three Petaluma-area facilities. The position provides Tier 1 and Tier 2 support for desktops, laptops, mobile devices, peripherals, and critical production systems, including Route Accounting and Warehouse Mobility technologies. The technician supports Windows and macOS environments and helps maintain technology uptime in a fast-paced, production-driven operation. The role includes early-morning coverage and participation in a rotating 24/7 on-call schedule, including nights and weekends as needed. Travel is required between Petaluma sites and, as needed, remote distributor locations in Northern California.

The position is full-time and on-site. It works with end users, the infrastructure team, and vendors to support systems and equipment, maintain documentation and inventory, and follow IT security, data protection, FDA/GMP, and SQF requirements. Clover describes itself as a purpose-driven Certified B Corporation committed to reducing environmental impact, regenerative farming, animal welfare, and giving back to its community.

Requirements

• 5–8 years of IT desktop or technical support experience.
• Advanced knowledge of Windows 10/11, macOS, Google Workspace, Office 365, and Active Directory.
• Understanding of Route Accounting, Warehouse Mobility, and handheld scanner technologies.
• Experience managing hardware inventory, software licensing, and vendor relationships.
• Excellent communication, documentation, and time management skills.
• Strong customer service orientation and ability to support users at all levels.
• Reliable transportation and flexibility to travel locally.
• Availability for early-morning coverage and rotating on-call duty, including nights and weekends as needed.

Nice To Haves

• Experience in a food or beverage manufacturing or distribution environment.
• Bilingual English/Spanish communication skills.
• Experience in a regulated, unionized, or 24/7 production environment.
• Familiarity with GMP, FDA, or SQF compliance standards.
• CompTIA A+, Network+, Microsoft MCP, or Apple ACSP certification.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for Windows, macOS, iOS, and Android devices, desktops, laptops, and peripherals.
• Complete help desk tickets with detailed resolution notes and supporting documentation; follow up to confirm root-cause resolution and prevent recurring issues.
• Provide backup support for servers, applications, and network-related issues.
• Deliver responsive, professional, customer-focused support to employees at all levels.
• Support remote employees and distributors using VPN, RDP, and other secure remote tools.
• Support and maintain Google Workspace accounts.
• Support and troubleshoot Route Accounting handheld devices and Warehouse Mobility systems.
• Monitor, maintain, and schedule preventive maintenance for mission-critical IT equipment.
• Keep IT maintenance contracts, warranties, and service agreements current in the help desk system.
• Install, configure, and maintain Windows 10/11, macOS, and Office 365 environments.
• Support and manage VoIP phone systems, printers, scanners, and conference-room A/V setups.
• Maintain IT asset, hardware, and peripheral inventory; track software licenses and renewals through the help desk system.
• Set up and manage employee cellular devices, review usage reports, and identify cost-saving or technology-upgrade opportunities.
• Assist with network and server administration, including Active Directory management, user provisioning, and file-share permissions.
• Coordinate with the infrastructure team on network connectivity, Wi-Fi performance, and hardware replacement cycles.
• Create and maintain IT documentation, including configurations, policies, and procedures, and document job-related processes in the IT Documentation Directory.
• Follow IT security, FDA/GMP, SQF, and data protection standards; participate in audits and adhere to cybersecurity and compliance protocols.
• Provide early-shift coverage aligned with production start times and participate in a rotating 24/7 on-call schedule for critical system support.
• Coordinate with vendors on hardware, software, and system maintenance or upgrades.
• Travel between Petaluma sites and, as needed, remote distributor locations within Northern California.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed