Desktop Support Technician

NTT DATA Services•Neptune Township, NJ

7d•$24 - $26•Onsite

About The Position

NTT DATA is hiring a Desktop Support Technician to provide managed client services for a strategic customer. The role combines technical support with a strong focus on customer service and includes IMAC, break/fix, and desk-side support. The position is based onsite daily at the client's facility in Neptune Township, New Jersey, with possible work at other locations. A flu vaccination is required on or before the start date to the extent required by applicable law. The role includes rotating on-call and holiday support, as well as occasional weekend support. The technician configures, repairs, installs, and maintains desktop and notebook computers, printers, peripherals, and related equipment. They troubleshoot operating systems, applications, and performance issues; support IP phone handset installations; advise customers on preventive maintenance and configurations; and manage tickets and workload through the customer-provided ticketing system. The technician provides assistance and consultations to end users in person, by phone, email, or video conference, and may provide hands-on support during outages and major incidents under the direction of advanced support teams.

Requirements

At least 1 year of desktop support experience.
Hands-on experience with workstation hardware, including assembly, troubleshooting, and component replacement.
Hands-on experience installing, configuring, and troubleshooting Windows operating systems, Microsoft applications including Office, antivirus programs, and browsers.
Ability to lift and move hardware.
Ability to work onsite daily at the client facility and potentially at other locations.
Ability to provide rotating on-call and holiday support and occasional weekend support.
Flu vaccination on or before the start date to the extent required by applicable law.

Nice To Haves

Knowledge of MS Windows, MS Office, Google Workspace, ChromeOS, iOS, and Citrix client.
Strong troubleshooting skills.
Customer service skills and effective communication with customers by phone, in person, and email.
Ability to multitask and work in a dynamic, fast-paced team environment.
Familiarity with workgroup and domain environments.
Experience with Windows 10, ChromeOS, or Cloud Ready deployments.
Active Directory computer management experience.
Experience with imaging and software deployment using Ivanti LANDesk.
Experience coordinating with vendors and other support teams to resolve application and hardware issues.
Experience providing hands-on support for thin clients, mobility devices, desktops, laptops, Chrome devices, and peripherals such as signature pads, scanners, and credit card machines.

Responsibilities

Configure and repair desktop and notebook computers and connected peripherals, including hardware troubleshooting, parts replacement, and software support.
Install and maintain desktops, laptops, printers, peripherals, hardware, software, and consumables as part of IMAC services.
Install IP phone handsets and, where required, associated network drops.
Troubleshoot technical issues and diagnose and resolve product performance problems, including issues caused by firewall, proxy, or antivirus software.
Provide onsite end-user assistance, diagnostics, consultations, and guidance about computing functionality and questions, in person, by phone, email, or video conference.
Advise customers on preventive maintenance and configurations that may affect product performance.
Manage tickets and workload using the customer-provided ticketing system.
Coordinate with vendors to troubleshoot and resolve vendor-supported applications and hardware, acting as a liaison among end users, vendors, and other support teams.
Provide hands-on support during outages and major incidents, following directions from advanced support teams.
Physically lift and move hardware.