Desktop Support Technician
About The Position
Patriot, LLC is hiring a Desktop Support Technician to support a client’s mission in Narragansett, Rhode Island. This professional and technical role provides installation, setup, patching, software upgrade support, and troubleshooting for desktop and laptop computers, printers, and video-conferencing systems. The technician diagnoses end-user hardware and software issues, plans and implements approved system changes and upgrades, and provides Tier 2 and Tier 3 support. The role supports computer systems connected to production networks, isolated lab networks, or operating as standalone systems. Supported environments include a range of Windows desktop, laptop, and virtual workstation operating systems, as well as local and network printers. The technician follows approved procedures and service-level agreements, maintains equipment asset records, and updates the ticket-tracking system. The position works under supervision and reports to a team leader or manager. Periodic work outside scheduled hours and work at alternate locations may be required.
Requirements
- High school diploma, GED certificate, or equivalent education.
- At least 1 year of work experience in desktop systems support.
- Excellent written and oral communication skills.
- Customer-satisfaction attitude.
- Ability to work well with end users, IT team members, and department managers.
Nice To Haves
- A+, MCDST, or other Microsoft certifications are highly desired.
- At least 2 years of experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Windows XP, Windows 7, Windows 10, and Windows 11 workstations, and network and locally attached printers or plotters.
- Familiarity with video-conference system setup and preparation.
- Experience with remote support, remote-support tools, and ServiceNow.
Responsibilities
- Support, monitor, test, and troubleshoot computer hardware and software for ORD systems on production networks, isolated lab networks, and standalone systems.
- Schedule repairs and install and configure workstations using approved images and approved or required software.
- Install aftermarket hardware as needed to support user equipment functionality.
- Move IT systems and peripherals for office relocations.
- Set up, initiate, and shut down video conferences between two or more sites.
- Follow approved standard operating procedures and meet service-level agreements.
- Maintain and submit asset-management updates for equipment maintained.
- Update the ticket-tracking system as required.
- Plan, evaluate, and implement approved system changes and upgrades.
- Provide Tier 2 and Tier 3 hardware and software problem-resolution support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
