Desktop Support Technician

Leidos • Washington, DC

3d • Onsite

About The Position

Leidos is seeking a mid-level Desktop Support Technician to support a government site in Washington, DC as a member of the Field Services team. The technician provides direct desk-side support, troubleshooting and repairing IT devices, and resolving customer tickets and user computer issues. The position is part of the NGEN Service Management, Integration, and Transport program supporting the Navy-Marine Corps Intranet.

Requirements

• U.S. citizen.
• DoD Secret clearance.
• High school diploma and at least 4 years of relevant experience; additional related education or certifications may be considered in lieu of experience.
• Valid DoD 8570 IAT Level II certification: Security+ or higher.
• Expertise in IT Enterprise Operations.
• Experience with Microsoft Windows 10.
• Experience with HP Service Manager, Remedy, or similar service/help desk ticket-management software.
• Basic network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to lift and carry 50 pounds for up to 100 feet and lift 25 pounds vertically using ladders.
• Ability to work in confined spaces, noisy environments, and stand or sit for 8 hours at a time.
• Ability to use basic hand tools, including screwdrivers and wrenches, to rack-mount equipment.
• Ability to distinguish wire and cable colors; correctable vision to 20/20 or better; and ability to judge distances between objects.
• Valid state driver’s license and ability to drive a personal or corporate vehicle to different locations, depending on availability.

Nice To Haves

• Organized and detail-oriented.
• Strong leadership skills.
• Self-motivated and self-directing.
• Strong collaboration, prioritization, and adaptability skills.
• Relationship-building skills.
• Ability to manage and prioritize own work and that of a team.
• Independent decision-making skills.
• Analytical thinking and ability to think outside the box.
• Ability to communicate effectively with all organizational levels, from subject-matter experts to senior management.
• Ability to analyze problems at different levels, including detailed issues and broader organizational impacts.

Responsibilities

• Manage customer-ticket resolution according to established Service Level Requirements (SLRs).
• Handle tickets properly according to established guidelines.
• Troubleshoot and resolve user computer issues, including hardware and software concerns.
• Complete customer-related tasks within established timelines.
• Troubleshoot and resolve local and networked multifunction devices, printers, and other hardware components.
• Assist other technicians with resolving complex issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED