Desktop Support Technician

Leidos•Washington, DC

3d•$50,700 - $91,650•Onsite

About The Position

Leidos is seeking a mid-level Desktop Support Technician to join the Field Services team at a government site in Washington, DC. The technician will provide direct desk-side customer support, troubleshoot and repair IT devices, manage customer tickets, and resolve computer, networked printer, and other hardware issues. The role supports the Navy-Marine Corps Intranet under the NGEN Service Management, Integration, and Transport program.

Requirements

U.S. citizenship.
DoD Secret Clearance.
High school diploma and at least 4 years of relevant experience; additional related education or certifications may be considered in lieu of experience.
Valid DoD 8570 IAT Level II certification, such as Security+ or higher.
Expertise in IT Enterprise Operations.
Experience with Microsoft Windows 10.
Experience with HP Service Manager, Remedy, or similar service/help desk ticket management software.
Basic network troubleshooting skills.
Excellent customer service skills.
Excellent oral and written communication skills.
Ability to lift and carry 50 pounds for up to 100 feet and lift 25 pounds vertically using ladders.
Ability to work in confined spaces and noisy environments, and to stand or sit for up to 8 hours.
Ability to use basic hand tools, including screwdrivers and wrenches, for rack mounting equipment.
Ability to identify wire and cable colors; correctable vision to 20/20 or better to view schematics, test equipment, computer monitors, and digital test equipment.
Ability to judge distances when working safely on ladders and in confined spaces.
Valid state driver’s license and ability to drive a personal or corporate vehicle to different work locations.

Nice To Haves

Organized and detail-oriented.
Strong leadership skills.
Self-motivated and self-directing.
Strong collaboration, prioritization, adaptability, and relationship-building skills.
Ability to manage and prioritize personal work and that of a team.
Independent decision-making ability.
Analytical thinking and ability to think outside the box.
Ability to communicate effectively with all organizational levels, from subject matter experts to senior management.
Ability to analyze problems at multiple levels, including detailed issues and overall organizational impact.

Responsibilities

Manage customer ticket resolution according to established Service Level Requirements (SLRs).
Handle tickets according to established guidelines.
Troubleshoot and resolve users’ hardware- and software-related computer issues.
Complete customer-related tasks within established timelines.
Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
Assist other technicians with complex issues.