Desktop Support Technician

AKS Engineering & Forestry, LLC•Las Vegas, NV

About The Position

AKS is seeking a Desktop Support Technician to help internal team members stay productive and connected by resolving technical issues and setting up systems. This role offers hands-on experience in a professional IT environment that values learning, collaboration, and career growth. The technician will support computers, software, printers, operating systems, applications, hardware, and peripherals while providing user guidance and documenting support work.

Requirements

Strong communication skills and a clear, patient approach to problem-solving.
Comfort diagnosing and fixing common computer issues.
Familiarity with Windows operating systems and basic software tools such as Microsoft Office.
Organized and detail-oriented approach to tracking tasks and documenting fixes.
Eagerness to learn and grow in a professional IT environment.
Proactive interest in learning new technologies, including AI-based productivity tools.

Nice To Haves

Associate degree or relevant coursework in computer science, information technology, or a related field.
CompTIA A+, Microsoft, or other IT certifications.
Experience with help desk or ticketing systems.
Familiarity with basic networking and system administration concepts.
Hands-on experience or interest in generative AI tools to automate tasks and improve workflows.

Responsibilities

Troubleshoot and resolve computer, software, and printing issues for internal users.
Install and configure operating systems and software applications.
Support basic hardware setups and peripheral devices, including printers and scanners.
Provide friendly, helpful training to team members on using software and equipment.
Maintain accurate documentation of support tickets and system configurations.
Communicate technical issues clearly and simply with non-technical users.