Onsite Desktop Support Technician
About The Position
Grapevine MSP is hiring an onsite Desktop Support Technician to provide hands-on IT support at client locations around Visalia, California. The technician will troubleshoot issues involving hardware, software, connectivity, and other day-to-day technology problems, helping clients get back to work. The role involves direct communication with clients, independent work at client sites, and escalation of more complex issues to higher-tier technicians. The position offers exposure to a wide range of client environments and a path toward higher-tier work, supported by training and development plans. Equipment and tools are provided.
Requirements
- At least one year of IT support experience, or formal training that prepares the candidate to perform the work.
- Comfort working in Windows environments and diagnosing common desktop issues.
- Basic understanding of networking and Active Directory.
- Ability to explain technical problems to non-technical people.
- Ability to work independently at client locations and seek assistance when needed.
Nice To Haves
- Previous MSP or field support experience.
- Familiarity with Microsoft 365.
- CompTIA A+ certification or similar.
Responsibilities
- Provide onsite support at client locations and restore systems involving hardware, software, connectivity, and other technology issues.
- Set up and configure workstations, laptops, printers, and peripherals.
- Perform basic user account tasks in Active Directory and Microsoft 365.
- Document issues and their resolutions.
- Escalate complex issues with sufficient detail for higher-tier technicians.
- Follow security practices and keep client environments tidy.
Benefits
- Competitive pay.
- 401(k) with 4% company matching.
- Low-cost medical, dental, and vision coverage.
- Paid vacation and sick time.
- Performance bonuses.
- Work-anniversary recognition.
- Equipment and tools provided.
- Covered training courses and growth and development plans with industry-specific training.
- Team and social events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
