Onsite Desktop Support Technician

Grapevine MSP Technology Services•Visalia, CA

4d•Onsite

About The Position

Grapevine MSP is hiring an onsite Desktop Support Technician in Visalia, California. The company provides managed IT services to local businesses across California's Central Valley, including proactive support, cybersecurity, cloud, VoIP, and consulting. It has teams in Bakersfield and Visalia and has operated since 2009, with more than 60 people. It is a Microsoft Tier 1 Partner. This hands-on role provides support at client sites around Visalia. The technician resolves hardware, software, connectivity, printer, workstation, and account-access issues; configures equipment; and helps clients resume work. The position involves communicating with clients, troubleshooting calmly and effectively, documenting completed work, escalating more complex issues, and following security practices. The role offers exposure to varied client environments and a development path toward higher-tier technical work.

Requirements

At least one year of IT support experience, or solid formal training that prepares the candidate to perform the work.
Comfort working in Windows environments and diagnosing everyday desktop issues.
Basic understanding of networking and Active Directory.
Ability to explain technical problems to non-technical people.
Ability to work independently at client locations and seek help when needed.

Nice To Haves

Previous MSP or field support experience.
Familiarity with Microsoft 365.
CompTIA A+ certification or a similar certification.

Responsibilities

Provide onsite support at client locations and restore the operation of hardware, software, and connectivity.
Set up and configure workstations, laptops, printers, and peripherals.
Handle basic user account tasks in Active Directory and Microsoft 365.
Document issues and resolutions clearly.
Escalate complex issues with sufficient detail for higher-tier technicians.
Follow security practices and maintain tidy client environments.