Desktop Support Technician

Saint Peters Healthcare System•New Brunswick, NJ

2d•$57,450 - $91,936

About The Position

The Desktop Support Technician provides expert network and computer support to hospital staff. The role installs and maintains hardware and software, monitors network traffic, oversees automatic backups, and promptly analyzes and troubleshoots problems. It provides remote desktop assistance and support for Windows, Novell, Microsoft Office, and other approved IT applications, including responding to user inquiries and contributing to software licensing. The technician provides timely assistance with personal computer hardware issues, directs users to the appropriate course of action when problems fall outside the IT department’s scope, and maintains and evaluates records of support requests to identify opportunities for improved education and training. The role collaborates with IT management and promptly reports potential problems. It also involves keeping current with technology trends and attending educational programs and training sessions.

Requirements

Strong problem-solving skills and interest in staying current with technology.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Experience installing, configuring, and troubleshooting Windows OS and Mac OS.
Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.

Nice To Haves

CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.

Responsibilities

Provide network and computer support to hospital staff.
Install, configure, maintain, and troubleshoot hardware and software, including Microsoft Office and other productivity tools.
Provide remote desktop support to end users.
Support Windows OS, Novell Software, Microsoft Office Software, and other approved IT applications; answer user inquiries and assist with software licensing.
Resolve personal computer hardware issues and direct users to appropriate help when issues fall outside the IT department’s purview.
Maintain records of user assistance requests and evaluate them for opportunities to improve education and training.
Collaborate with IT management and immediately report potential problems encountered during assignments.
Keep current with technology trends and attend educational programs and training sessions.