Intermediate, Helpdesk Support Services Specialist (Tier II),

CEdge•Scott Air Force Base, IL

3d•Onsite

About The Position

CEdge is seeking an Intermediate Helpdesk Support Services Specialist (Tier II) to provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers at Scott AFB, Illinois. The role provides troubleshooting analysis, diagnosis, and resolution for workstation and peripheral hardware and software problems in accordance with approved baseline configurations. The specialist will configure, maintain, and troubleshoot desktop platforms; perform workstation upgrades and new workstation imaging, setup, and installations; and replace workstations and peripherals. The contractor will establish and maintain a knowledge database of problem resolutions related to service requests and inquiries from SDDC BDE, BN, and DET-level customers, and provide the Government a copy monthly. The required database deliverable must identify problems and resolutions and be submitted by the 10th business day of the following month. A Secret clearance is required.

Requirements

Secret clearance.
Required certification: IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+ CE, or SSCP.

Responsibilities

Provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.
Troubleshoot, analyze, diagnose, and resolve workstation and peripheral hardware and software problems in accordance with approved baseline configurations.
Configure, maintain, and troubleshoot desktop platforms.
Perform workstation upgrades and new workstation imaging, setup, and installations.
Replace workstations and peripherals.
Establish and maintain a knowledge database of problem resolutions related to service requests and inquiries from SDDC BDE, BN, and DET-level customers.
Provide the Government a copy of the knowledge database monthly, identifying problems and resolutions, by the 10th business day of the following month.