Intermediate, Helpdesk Support Services Specialist (Tier II),

CEdge Inc•Scott Air Force Base, IL

6d•$60,000 - $65,000•Onsite

About The Position

CEdge is hiring an Intermediate Helpdesk Support Services Specialist (Tier II) to provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers at Scott AFB, Illinois. The specialist will troubleshoot, analyze, diagnose, and resolve workstation and peripheral hardware and software problems in accordance with approved baseline configurations. The role includes configuring, maintaining, and troubleshooting desktop platforms; upgrading, imaging, setting up, and installing new workstations; and replacing workstations and peripherals. The specialist will establish and maintain a knowledge database of problem resolutions for service requests and inquiries from SDDC BDE, BN, and DET Level customers, and provide the Government with a copy monthly. The database deliverable must identify problems and resolutions and be provided by the 10th business day of the following month. A Secret clearance and one of the listed IAT II certifications are required.

Requirements

Secret clearance.
One of the following certifications: IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+ CE, or SSCP.

Responsibilities

Provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.
Troubleshoot, analyze, diagnose, and resolve workstation and peripheral hardware and software problems in accordance with approved baseline configurations for NIPRNET and SIPRNET.
Configure, maintain, and troubleshoot desktop platforms.
Perform workstation upgrades and new workstation imaging, setup, and installation.
Replace workstations and peripherals.
Establish and maintain a knowledge database of problem resolutions related to service requests and inquiries from SDDC BDE, BN, and DET Level customers.
Provide the Government a monthly copy of the knowledge database, identifying problems and resolutions, by the 10th business day of the following month.