Entry Level Helpdesk Support

TEKsystems • Irving, TX

9d • $16 - $18 • Hybrid

About The Position

This entry-level IT support role offers structured training and hands-on experience working alongside an experienced support team. The position is based in the Irving, Texas area and is hybrid, with onsite work in Coppell. The role supports users and technicians with day-to-day IT issues and helps build foundational technical and hardware support skills. The facility operates 24/7; most shifts are standard weekday hours, but flexibility to work days, nights, or weekends is a plus and may provide additional opportunities.

Requirements

• At least 3 months of IT experience or relevant education, such as A+, IT coursework, a computer science or IT degree, or a bootcamp.
• Strong interest in expanding technical and hardware support skills.
• Reliable, professional, and eager to learn.
• Solid communication and customer service abilities.
• Reliable transportation for hybrid onsite work in Coppell.
• Must be local to the Dallas–Fort Worth area.

Nice To Haves

• Flexibility to work days, nights, or weekends.

Responsibilities

• Respond to support tickets.
• Assist users via email, chat, and in-person support.
• Troubleshoot password resets and login issues.
• Troubleshoot Wi-Fi and connectivity problems.
• Troubleshoot printers, peripherals, and basic hardware.
• Work closely with technicians to build foundational IT skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave, if eligible

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed