IT Helpdesk

McDonald Automotive•Littleton, CO

2d•Onsite

About The Position

McDonald Automotive is hiring an in-person IT Support Specialist for its main campus in Littleton. This hands-on role combines work in the ticket queue with in-person support across offices, showrooms, service drives, and nearby stores. The position supports locations across the Front Range as part of a small in-house IT team and offers opportunities to learn and grow.

Requirements

Prior hands-on IT support experience is preferred, but the employer will train the right person.
Ability to learn quickly, take initiative, and bring a positive attitude.
Comfort with hardware and physical work, including computer replacements, running cable, and working under desks.
Ability to prioritize multiple tickets while keeping track of each one.
Strong communication skills and a customer-focused attitude; ability to explain technical matters at the user's level.
Detail-oriented and organized, with clear documentation habits.
Interest in the Microsoft ecosystem, including Teams, Power BI, Power Automate, AI, and Copilot, as well as security, infrastructure, and automation.
Valid driver's license, clean driving record, and reliable transportation for travel between stores.
Authorized to work in the U.S.

Nice To Haves

CompTIA A+, Network+, or a similar certification.
Exposure to Intune, RMM tools, mobile device management, or endpoint security.
Networking basics, including patching, switch ports, and Wi-Fi troubleshooting.
Dealership experience or familiarity with automotive tools.

Responsibilities

Provide first-level end-user support in person, by phone, email, and remote tools.
Work the ticket queue by triaging requests, resolving issues when possible, documenting work clearly, and escalating issues that require a senior technician.
Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
Handle Microsoft 365 and Active Directory account tasks, including password resets, lockouts, moves, adds, and changes.
Set up and deploy PCs and iPads, including imaging, configuration, asset tagging, and preparing hardware for new hires.
Maintain printers and consumables across sites, including inventory and proactive replacement.
Assist with VPN setup and remote access troubleshooting.
Monitor and promptly resolve IT alerts.
Travel to nearby stores for hands-on work that cannot be handled remotely.
Educate users on applications and best practices, and document fixes for other technicians.