Health Specialist Jobs

About The Position

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• Epic, Workday, or application certification(s); ability to achieve additional certifications required for the specific role or team.
• Lean Green Belt certification, or ability to achieve it as required by the department.
• Seven years of experience with enterprise platforms such as EHRs, ITSM, or ERPs.
• Strong problem-solving, time-management, and decision-making skills; ability to maintain a positive, solution-focused attitude in challenging situations.
• Ability to act independently with minimal oversight.
• Ability to advise less experienced team members.
• Ability to communicate effectively with staff at all levels of the organization.
• Ability to work off hours as needed and participate in an on-call rotation.
• Equivalent combinations of education and experience may substitute for listed requirements where certification, licensure, or registration is not required.

Nice To Haves

• Project Management certification (PMP or CAPM).
• Healthcare experience.

Responsibilities

• Serve as a key team member on challenging projects and critical incidents, providing expert guidance during high-impact situations.
• Share knowledge proactively and work with unfamiliar issues, vendors, and systems to expand understanding and resolve complex problems.
• Advance knowledge of current products, system configurations, emerging technologies, and industry trends; obtain application certifications and participate in departmental professional development.
• Lead projects, manage tasks and outcomes, and assist with estimating hours for upcoming projects.
• Recommend and implement workflow modifications, collaborate with vendors on standard solutions, and apply user experience design principles and lean belt methodology to workflow reviews and optimization.
• Direct application feature and security configuration and create support documentation, including test scripts and workflow diagrams.
• Advise and support team members, colleagues, organizational staff, and new staff; assist with team integration and innovation.
• Cover managerial responsibilities in a leader’s absence, including urgent issues and maintaining team operations.
• Identify barriers to completing work and escalate issues with proposed solutions.
• Lead meetings, develop agendas, own follow-ups, and use closed-loop communication.
• Lead workstreams on cross-functional projects and ensure tasks are completed within scope and project management guidelines.
• Run optimization requests and projects, including scheduling meetings, setting timelines, and allocating resources.
• Take on new assignments, stretch goals, coverage opportunities, initiatives, market analysis, or kaizen efforts.
• Drive projects from conception to completion with minimal oversight and build strong working relationships with operational staff as a subject matter expert.
• Work with vendors to establish short-term product roadmaps and review them with the department manager and key stakeholders.
• Investigate and resolve application and system configuration issues; develop and implement fixes based on thorough analysis.
• Work with third-party vendors on software installation and configuration, and troubleshoot server configurations, system services, and interface jobs.
• Adapt to dynamic responsibilities and evolving project requirements.
• Work off hours as needed and participate in an on-call rotation.

Benefits

• A signing bonus may be available; eligibility is confirmed by a Recruitment Team member during the interview process.