Crisis Triage Specialist- MRRT Mobile Dispatch Unit - Monday-Friday 7AM-3:30PM
About The Position
Frontier Behavioral Health’s Mobile Dispatch Unit provides telephone triage and assessment for youth, adults, and families experiencing behavioral health crises. The Crisis Triage Specialist assesses individuals whose health or safety may be at risk due to mental health or substance use conditions, and collaborates with individuals, families, and community partners to provide crisis support. The specialist dispatches Mobile Rapid Response Crisis Team (MRRCT) staff based on response criteria for urban, suburban, and rural areas, and triages and dispatches calls requiring contact with a Designated Crisis Responder. This is an on-site position with a Monday–Friday, 7:00 a.m.–3:30 p.m. schedule. Work is generally performed in an office and may also involve working outside the office and travel to outside areas. The position is hourly and non-exempt, with a pay range of $25.89–$31.53 per hour. Starting pay is $25.89 per hour, with pay based on longevity at Frontier Behavioral Health.
Requirements
- Bachelor’s degree in behavioral health or a related field.
- Submit for Counselor Agency Affiliated - Registered credential within 30 days of hire.
- Strong engagement and customer service skills, empathy, and the ability to remain calm, professional, and clear-headed during escalated situations.
- Knowledge and skills in working with individuals with mental health and/or substance use disorders.
- Ability to retain information during warm transfers to minimize callers having to repeat their stories.
- Knowledge of applicable WAC, RCW, and best practices for MRRCT and Designated Crisis Responders.
- Ability to communicate and engage effectively with people from varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
- Critical-thinking, decision-making, and problem-solving skills.
- Knowledge of community resources to help callers access viable resources.
- Ability to work autonomously.
Nice To Haves
- Two years of experience serving individuals with behavioral health needs.
- Experience with crisis intervention, including risk assessments.
Responsibilities
- Provide telephone triage to individuals requesting assistance and third-party referral sources, offering crisis intervention and community stabilization services.
- Complete risk assessments to determine whether callers may be at risk for suicide or homicide and need an immediate response, including referrals to law enforcement, a Designated Crisis Responder, or Active Rescue when appropriate.
- Manage multiple calls professionally and engagingly.
- Collaborate with clients and their support systems to develop initial stabilization and safety plans until the MRRCT can be dispatched.
- Complete comprehensive documentation supporting safety plans.
- Use knowledge of community resources and access resources to support and address client needs.
- Accept delegated assignments and follow through on expanded responsibilities such as quality improvement teams, task groups, committees, consultations, mentoring, or training.
- Maintain client records and other required documentation promptly and confidentially, in accordance with agency policies and practices.
- Perform other duties as assigned by the agency or supervisor.
Benefits
- Paid time off, with employees accruing up to 26 days in their first year.
- Nine paid federal holidays.
- Extended sick leave and Paid Sick and Safe Time.
- Some positions qualify for a compressed workweek option that may provide up to 26 additional days off per year.
- Medical, dental, and vision coverage.
- 403(b) retirement plan with a standard 3% employer contribution plus an additional 3% employer match.
- Flexible Spending Accounts.
- Company-paid life insurance beginning the first of the month following six months from hire.
- Signing bonus.
- No-cost licensure supervision for employees pursuing clinical licensure.
- Federal and state loan forgiveness programs for qualifying programs.
- Reimbursement of the required license or certification application fee.
- Free Employee Assistance Program.
- Staff discounts at various Frontier Behavioral Health partners in Spokane.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
