Registration Specialist

Lehigh Valley Health Network • Macungie, PA

5d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling accurately. Conducts patient interviews by phone and in person to establish accounts by gathering demographic, insurance, and clinical information, support appropriate scheduling, and ensure financial clearance. Educates patients about financial responsibilities and collects out-of-pocket fees. The position is based onsite at Lehigh Valley Hospital-Macungie, on the night shift, with an as-needed work schedule.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician’s office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment following an accident or illness.
• Successfully complete required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients during registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a corrected or complete order before testing or treatment when needed.
• Scan insurance cards, prescriptions, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain required signatures and service-specific consents to support timely reimbursement.
• Determine and collect patient financial liability and prepare estimates when applicable; refer patients to financial resources for counseling assistance as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and coordinate with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED