Registration Specialist

Schuylkill • Pottsville, PA

3d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling. The role conducts interviews by phone and in person to gather demographic, insurance, and clinical information, establish patient accounts, support appropriate scheduling, and ensure financial clearance. The specialist explains patients’ financial responsibilities and collects applicable out-of-pocket fees while providing a welcoming experience.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience or 1 year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment following an accident or illness.
• Successfully pass the required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in health care or a related field.
• 2 years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral/authorization, and other pertinent information.
• Engage patients throughout registration to create a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before a test or treatment when an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and confer with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED