Registration Specialist

Carvana • Cicero, NY

3d • Onsite

About The Position

The Registration Specialist supports the transition of vehicle ownership from Carvana to its customers by managing administrative vehicle-registration tasks. The role involves reviewing documents, completing registration processes, coordinating with government licensing departments and the local DMV, and maintaining accurate customer records. This is an in-person, full-time hourly position at a market location. Hours and shifts are assigned according to business needs; the team operates Wednesday through Sunday between 7:00 AM and 6:00 PM, with possible holiday work and required overtime depending on sales volume. Work hours may fluctuate during busy and slower periods. Training lasts one week, is paid at the full-time hourly rate, and time off is unavailable during training. Employees must demonstrate proficiency to graduate from training. The starting rate is $18 per hour, with performance-based increases described at six, 12, and 24 months. The position is not eligible for visa sponsorship. Hiring is contingent on verification of minimum qualifications, and reasonable accommodations will be made for employees with disabilities to perform essential job functions.

Requirements

• At least 1 year of work experience in an administrative or data-entry capacity.
• High school diploma, GED, or equivalent education.
• Ability to manage, organize, and reconcile multiple sources of information accurately.
• Ability to manage multiple tasks and priorities effectively.
• Professional written and verbal communication skills.
• Ability to navigate multiple systems, learn new tools, and troubleshoot effectively.
• Ability and willingness to learn and apply new knowledge.
• Ability to maintain composure and solve problems efficiently in escalated situations with a solution-oriented mindset.
• Critical-thinking skills and the ability to make appropriate judgment calls.
• Regular, consistent attendance in the office; remote work is not allowed.
• Ability to obtain a notary qualification when required by state-specific requirements.
• Ability to read, write, speak, and understand English.

Nice To Haves

• Bachelor’s degree.
• Internship or volunteer experience.
• Certifications; the employer values personal and professional development.

Responsibilities

• Process, finalize, and mail customer vehicle registrations.
• Review customer paperwork for accuracy.
• Interact with state and county government licensing departments, including in-person and online document drop-off and pick-up, and receive and file paperwork with those agencies.
• Work closely with the local DMV to pick up, receive, and file paperwork.
• Update customer records to ensure information is current.
• Interact with team members across different business lines.
• Assist Specialists and other employees with customer follow-up.
• Input, cross-reference, and retrieve data from multiple internal and external databases.
• Maintain detailed notes in a customer tracking system.
• Perform other duties as assigned.

Benefits

• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Student loan repayment programs.
• Employee stock purchase plan discount.
• Company-paid healthcare premiums, plus dental and vision benefits.
• Wellness program supporting mental, physical, and financial health.
• Pet care savings program.
• Paid time off: 13 days in the first year, increasing to 20 days thereafter.
• Nine company-paid holidays, including the employee’s birthday.
• Internal growth and professional development opportunities.
• Tuition reimbursement.
• Onsite kitchen with snacks and regular team lunches.
• Discounts from more than 700,000 retailers through the Access Perks program.
• Performance-based compensation with described opportunities for pay increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED