Health Specialist Jobs

About The Position

Requirements

• At least one year of experience in a healthcare or customer service environment.
• Must be able to provide assistance, answer complaints, and expedite services.
• Very strong interpersonal skills and the ability to represent Parkland positively and effectively.
• Exceptional customer service skills when dealing with the public.
• Caring, service-oriented behavior and the ability to diffuse emotionally charged situations.
• Sound judgment when addressing a variety of questions and problems from patients, family members, and visitors.
• Ability to multitask patient, family, and visitor requests while maintaining control of the assigned area.
• Basic computer skills demonstrated through competency exams.

Responsibilities

• Welcome patients, families, vendors, visitors, and staff upon arrival at and departure from the hospital.
• Provide directions, general information, and assistance to help visitors access hospital services and locations.
• Serve as a patient and family liaison by identifying resources and coordinating information with hospital departments.
• Assist with resolving issues during hospital entry or exit, including coordinating with social work or security as appropriate.
• Coordinate referrals and information so incoming traffic is directed to the appropriate location.
• Provide support to management and the department to help deliver seamless service.
• Coordinate concierge information and resources for families, including accurately relaying information from hospital staff to families about patients.
• Maintain a clean, neat, and comfortable environment and ensure needed supplies are available.
• Refer families to appropriate department resources, such as social work or the business office.
• Communicate and educate families about policies and procedures in a supportive manner consistent with Parkland’s mission and policies.
• Use proper hand hygiene upon entering the facility to support infection prevention.
• Interface with affiliated facilities when outpatients are seen jointly to expedite service.
• Physically escort patients and families to appropriate clinical areas while ensuring their comfort and safety.
• Serve as a liaison among clinic departments, physicians, patients, and families.
• Arrange transportation upon request as part of concierge services.
• Provide inpatient room numbers, outpatient clinic locations, and general hospital campus information to patients, visitors, and staff.
• Answer telephones and access computerized patient information, such as clinic appointment date, time, and location, and provide general hospital information.
• Maintain positive working relationships with hospital staff to facilitate communication between staff and visitors.
• Identify opportunities to improve work processes and customer satisfaction; make recommendations and implement and monitor results as appropriate.
• Stay current with customer-service developments through seminars, workshops, and internal publications, and apply knowledge gained to work practices.
• Maintain knowledge of applicable rules, regulations, policies, laws, guidelines, and accreditation requirements; develop effective internal controls and seek guidance when needed.