Patient Access Specialist

Mens Health Foundation • Los Angeles, CA

7h • $25 - $26 • Onsite

About The Position

Men's Health Foundation is hiring a compassionate, mission-driven Patient Access Specialist to support the patient experience across its clinics. The role staffs the front desk, checkout, and call center, handling patient registration, scheduling, calls, insurance verification, payments, and other customer service responsibilities. The position is a float role providing coverage across four clinic locations, primarily in West Hollywood and including one location in South Los Angeles. There is no fixed schedule or primary location; work hours and clinic assignments vary according to coverage and operational needs. The organization welcomes candidates from all backgrounds, gender identities, and expressions and expects team members to support diversity, positive sexuality, and inclusivity.

Requirements

• High school diploma or equivalent.
• Ability to remain calm and professional in a fast-paced, dynamic environment.
• Positive attitude and professional appearance.
• Strong attention to detail and timeliness, with a commitment to continuous improvement.
• Excellent communication and customer service skills.
• Willingness and ability to work at any of the four clinic locations based on staffing and operational needs.
• Comfort with variable work hours and clinic assignments, including possible early morning, evening, and Saturday shifts.

Nice To Haves

• Familiarity with EMR applications.

Responsibilities

• Maintain patient confidentiality in accordance with HIPAA.
• Deliver professional, courteous customer service in line with the organization's Customer Service Performance Standards.
• Handle patient calls and visits professionally, respond to questions, and address challenging interactions and minor complaints.
• Communicate with providers, medical assistants, and other employees using a team-based approach to coordinate patient care.
• Understand the organization's services and relevant upcoming patient events.
• Welcome patients and guide them through registration using the Electronic Medical Record (EMR) system.
• Scan and upload patient documents, including identification, insurance cards, and disclosures, into the EMR.
• Verify and update patient demographics at every visit and help patients complete required forms and documentation.
• Receive payments at the time of service and secure the cash box and reconcile daily cash receipts.
• Monitor patient flow from registration through checkout and ensure patient concerns are addressed.
• Mail documents as needed.
• Keep waiting and reception areas neat, clean, and safe; report damage and hazards.
• Monitor office supplies and forms to support daily operations.
• Answer a high volume of patient calls, handle tasks within scope, and route other calls as appropriate.
• Enter new patient information into the EMR and update existing patient records.
• Obtain and verify demographic and insurance information, verify insurance eligibility, and understand contracted payors.
• Identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.
• Provide support at other clinic sites as needed and perform additional assigned duties.

Benefits

• Medical, dental, vision, life, and LTD insurance, potentially eligible on the first day of the month following hire.
• 12 paid holidays, including one mental health day.
• 401(k) retirement plan, potentially eligible for employer matching up to 4% after completing 90 days of employment.
• Flexible Spending Account (FSA).
• 40 hours of sick pay after completing 90 days of employment.
• 120 hours of PTO accrued within the first year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED