Specialist-Third Party Device II

IU Health•Bloomington, IN

1d•Hybrid

About The Position

Indiana University Health is seeking a Specialist-Third Party Device II to join its Information Services team. This full-time, hybrid position requires candidates to live and work in Indiana. The role provides advanced operational support and leads key activities in the lifecycle management of third-party and clinical technologies, with a focus on device integration for patient care. The specialist manages device intake, technical assessment, and onboarding in collaboration with Information Services, Clinical Engineering, Information Security, vendors, and clinical stakeholders, ensuring alignment with security, connectivity, and support standards. The specialist leads resolution of complex and recurring issues through advanced troubleshooting, cross-team coordination, and root cause analysis. The position serves as a subject matter resource for device connectivity and integration workflows, supports testing, validation, and optimization, and coordinates integration activities across multiple initiatives while managing timelines, dependencies, and risks. It also mentors less experienced team members, promotes consistent documentation and lifecycle practices, and contributes to workflow standardization and continuous improvement. The role requires effective communication with technical, clinical, and vendor stakeholders, sound judgment in prioritizing and escalating issues, and ongoing development of expertise in evolving technologies, standards, and integration practices.

Requirements

Bachelor's degree.
2–4 years of relevant experience.
Vendor product and hardware certification.
Certifications in information services and healthcare software.
Experience coordinating with vendors and cross-functional technical teams.
Experience with healthcare regulatory and compliance requirements.
Expertise in clinical systems, EMR, and decision support.
Experience leading complex system changes.
Experience working directly with key stakeholders and executive leaders.

Nice To Haves

Master's degree.
Additional certifications such as ITIL, CompTIA Network+, CompTIA A+, Healthcare Technology Manager (CHTM), HL7 Fundamentals, or similar.
FHIR Fundamentals or Healthcare Integration Basic training.

Responsibilities

Provide advanced operational support and lead lifecycle management activities for third-party and clinical technologies, focusing on device integration.
Manage device intake, technical assessment, and onboarding in collaboration with Information Services, Clinical Engineering, Information Security, vendors, and clinical stakeholders.
Ensure device onboarding and integration align with security, connectivity, and support standards.
Lead resolution of complex and recurring issues through advanced troubleshooting, cross-team coordination, and root cause analysis.
Serve as a subject matter resource for device connectivity and integration workflows.
Support testing, validation, and optimization efforts.
Coordinate integration activities across multiple initiatives and actively manage timelines, dependencies, and risks.
Apply sound judgment to resolve issues, balance priorities, and escalate appropriately.
Mentor less experienced team members, share knowledge, reinforce best practices, and promote consistency in documentation, inventory management, and lifecycle processes.
Contribute to workflow improvement, standardization, and service delivery outcomes.
Communicate with technical, clinical, and vendor stakeholders to drive alignment and timely resolution of challenges.
Apply working knowledge of device integration, networking, and healthcare technology workflows to support day-to-day operations.
Develop expertise and stay informed about evolving technologies, standards, and integration practices.
Identify systemic issues, recommend process enhancements, and contribute to implementing solutions that improve efficiency, reliability, and user experience.