Gallery Assistant Jobs

About The Position

Requirements

• Demonstrated leadership, ideally within the Walker or a similar visitor-facing environment.
• Demonstrated ability to exercise sound judgment in representing Walker interests, with a focus on aligning decisions to established policies and business priorities
• Strong collaboration and interpersonal skills, with the ability to work across teams.
• Reliable with satisfactory attendance
• Ability to think quickly and problem-solve in a fast-paced environment.
• Confidence in discussing contemporary art themes and sharing information about Walker programs and exhibitions.
• Ability to use technology to perform essential job duties
• Possession of a personal mobile device capable of supporting work-related communication (e.g., 2FA, messaging, or scheduling applications)

Responsibilities

• Serve as a leader for the Gallery Assistant team during assigned Lead shifts, ensuring a consistently high level of service and hospitality.
• Provide on-the-floor support and direction to Gallery Assistants, ensuring clarity of tasks and expectations during Lead shifts.
• Maintain up-to-date knowledge of exhibition schedules, events, and internal communications.
• Share timely and accurate program information with Gallery Assistants.
• Use team meetings and internal resources to inform and align staff on priorities and expectations.
• Model excellent customer service and adapt approaches to meet evolving visitor and institutional needs.
• Partner with the Visitor Experience Manager to identify opportunities to enhance the visitor experience.
• Create and manage daily staff rotation and break schedules during Lead shifts.
• Support team members in maintaining artwork safety and adhering to all safety protocols.
• Assist with onboarding and training of new Gallery Assistants as needed.
• Foster a welcoming, accessible, and audience-centered environment for diverse visitors.
• Support staff in addressing complex customer service or safety situations.
• Contribute to a team culture rooted in hospitality and meaningful engagement.
• Support the Visitor Experience Operations Manager as needed.

Benefits

• When serving in the Lead capacity, employees receive a 10% pay differential.