Assistant Director & Visual (Full-Time) @ National Gallery of Art
About The Position
The Assistant Store Director (ASD), in partnership with the Store Director, leads a specific store and helps build and retain a high-performing, diverse workforce. The ASD communicates and puts Event Network’s vision and strategy into action for store team members and the partner’s management team, leading the team to meet sales, net income, per-cap, operating, and people objectives through execution, coaching, and accountability. The position shares responsibility for guest service and merchandise presentation, maintains mastery of the register system, and is authorized to handle returns, price overrides, and other special transactions. The ASD also maintains good relations with the venue partner and develops relationships throughout the partnership. The role focuses on visual merchandising, team development, financial and operating results, and guest and partner relationships. The ASD works the assigned schedule and collaborates with store leadership and other teams to achieve business goals and maintain a safe, organized, and welcoming store environment.
Responsibilities
- Identify product presentation opportunities that improve the store, extend the venue experience, make effective use of space, and support capture rate, average dollar sale, and per-cap results.
- Analyze department performance information and use merchandising to improve product productivity.
- Champion space planning and merchandising for all exhibit stores.
- Communicate performance and behavior expectations, hold team members accountable, and identify and develop talent to meet business objectives.
- Train and develop team members, with a primary focus on visual merchandising, and foster engagement, learning, and commitment.
- Use the company performance management process to improve individual and team performance; support recognition and retention in partnership with the Store Leadership Team.
- Resolve HR and guest-service issues in partnership with Store Leadership and HR, and build relationships with team members, partners, and SSC colleagues.
- Achieve store sales, per-cap, net income, payroll, inventory, and expense goals; pursue expense reductions and optimize payroll utilization.
- Collaborate with Store Leadership on business trends, store strategies, shrink goals, and Loss Prevention audits.
- Oversee cash-wrap functions and assist Lead Cashiers and Service Representatives with returns, price overrides, and special transactions.
- Use reports to assess business trends and opportunities and inform decisions.
- Execute short- and long-term business goals with Store Leadership, communicate strategic direction, and use the planning pyramid to coordinate store goals.
- Train and support consistent, friendly, knowledgeable, and efficient guest service in line with Event Network and partner guidelines.
- Maintain visual presentation directives and train talent to create stores consistent with company standards and guidelines.
- Champion company initiatives, respond to communications in a timely manner, and perform required non-revenue-generating tasks such as expense control and loss-prevention training.
- Ensure team members meet or exceed e|n Cares guest-service standards and maintain a clean, organized, and safe shopping environment.
- Share partner and market insights with Store Operations and Purchasing Teams, and develop strong long-term partner relationships.
- Participate in regional philanthropic activities.
- Work the assigned schedule.
Benefits
- Medical, dental, and vision insurance
- Basic life and AD&D insurance
- Long-term disability insurance
- Voluntary life and AD&D insurance, short-term disability (for employees outside specified locations), accident insurance, critical illness insurance, hospital indemnity, and pet insurance
- 401(k) retirement plan
- Flexible spending accounts
- Employee Assistance Program
- Vacation accrual and sick leave
- Nine paid holidays
- Profit sharing bonus plan
- 25% employee discount at company stores and a separate discount program for various brands, services, travel, entertainment, and tickets
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
