Assistant Director & Visual (Full-Time) @ National Gallery of Art

Event Network•Washington, DC

About The Position

The Assistant Store Director partners with the Store Director to lead a specific store and build and retain a high-performing, diverse team of Sales Leads and team members. Together, they communicate and lead e|n’s vision and strategy, meet sales, net income, per-cap, operating, and people objectives, and oversee guest service and merchandise presentation. The role also maintains strong relationships with the store’s partner and supports relationships across the partnership. The Assistant Store Director focuses particularly on visual merchandising and team development. They use merchandising and store performance information to improve product productivity, space allocation, guest experience, and sales results. They coach and develop team members, maintain company standards, and support operational and financial performance. The role demonstrates mastery of the register system and handles special transactions, including returns and price overrides. The position requires frequent standing and walking, as well as frequent lifting or moving of up to 10 pounds. The pay range is $27–$29 per hour.

Requirements

Demonstrated mastery of the register system.
Ability to perform special transactions, including returns and price overrides.
Ability to meet the physical demands of the role, including frequently standing, walking, handling objects, and lifting or moving up to 10 pounds.

Responsibilities

Identify product presentation opportunities that improve store appearance, extend the venue experience, optimize space, and support capture rate, average dollar sale, and per-cap results.
Analyze department performance information and use merchandising to improve product productivity.
Champion space planning and merchandising for exhibit stores.
Communicate performance expectations and hold team members accountable to company standards.
Identify, develop, train, and leverage talent to meet short- and long-term business objectives, with a primary focus on visual merchandising development.
Use the company performance management process to improve individual and team performance.
Motivate, recognize, and retain team members in partnership with Store Leadership.
Resolve human resources and guest service issues in partnership with Store Leadership and HR.
Build relationships with team members, partners, and SSC team members to support business results and initiatives.
Achieve store sales, per-cap, and net income budgets, as well as payroll, inventory, and expense targets.
Control expenses, optimize payroll utilization, and collaborate with Store Leadership to address trends and meet shrink goals.
Pass Loss Prevention audits and perform cash-wrap functions, including assisting Lead Cashiers and Service Representatives with returns, price overrides, and special transactions.
Use reports to analyze business trends and opportunities and make business decisions.
Execute short- and long-term business goals and communicate and drive the company’s strategic direction.
Coordinate store goals using the planning pyramid and work the assigned schedule.
Train team members to deliver a consistent, friendly, knowledgeable, and efficient guest experience in accordance with company and partner guidelines.
Maintain visual presentation directives and train team members to create visually compelling stores consistent with company standards.
Champion company initiatives, respond to communications promptly, and complete required non-revenue-generating tasks such as expense control and loss prevention training.
Ensure team members meet e|n Cares standards and maintain a clean, organized, and safe shopping environment.
Share partner and market insights with Store Operations and Purchasing Teams, and develop and maintain strong partner relationships.
Participate in regional philanthropic activities.