Associate Community Director

Gallery Residential•Sherman, TX

3d•Onsite

About The Position

The Assistant Community Director supports the Community Director in overseeing the community’s financial and operational activities. The role completes accounting and bookkeeping work, prepares monthly close-out and financial reports, processes invoices, collects payments, makes bank deposits, handles resident move-outs, and records and tracks property finances in the property management system. The position supports resident satisfaction and retention, lease enforcement and collections, vendor and owner communications, and leasing and marketing efforts. In the Community Manager’s absence, the Assistant Community Director acts as the on-site supervisor by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures. The role requires reliable onsite attendance, scheduled weekend availability, and the ability to perform the essential functions independently. The position is scheduled for 40 hours in a regular work week. Work is primarily in an office, with frequent exposure to outdoor conditions around the property. Routine local travel may be required for bank deposits, training, or other job responsibilities.

Requirements

High school diploma or GED equivalent.
Two years of experience in the multifamily industry.
Employment history demonstrating relevant property management, sales, marketing, and customer service experience sufficient to assist with daily apartment-community operations, customer issues, financial records and reports, sales revenue, and team coordination.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions about property operations.
Mathematical skills to perform arithmetic and calculate percentages for financial records, budgets, and fiscal reporting.
Understanding of property operations, lease terms, lease enforcement, and collections; ability to follow written, oral, or diagrammed instructions and address problems in standardized situations.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software.
Current valid driver’s license.
Ability to work scheduled weekends, usually the first weekend of the month.
Ability to work in a stressful environment and interact peacefully with coworkers and residents.
Ability to operate a golf cart at properties where golf carts are used; access all interior and exterior property areas and amenities; walk extended distances; and navigate stairs to multiple levels daily.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Experience with Yardi and/or One Site property management software.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; and reconciling transactions with bank records in the property management system.
Review vendor, contractor, and service-provider invoices; reconcile charges to work performed or products purchased; obtain approval; code charges; enter approved bills; scan invoices; and coordinate with accounting and other parties.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents, pursue collections, and enforce lease terms.
Follow established eviction procedures, including notice requirements, evictions, and representing the property in court hearings and eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, applicable fees, established procedures, and legal requirements.
Respond promptly to resident complaints, questions, requests, and service issues to support satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations.
Assist with client and owner relationships by meeting with owners, conducting property tours, sharing performance updates, and responding to requests.
Assist with leasing and marketing efforts, including greeting and assisting prospective residents, gathering prospect information, showing apartments, obtaining lease deposits, and helping with applications and credit verification.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Work with on-site team members to prioritize solutions and support journey metrics; identify issues and opportunities and pursue innovative solutions.
Engage residents, prospective residents, associates, and stakeholders to understand needs and represent company culture.
Create and maintain sequenced project plans and support cross-functional change initiatives.
Participate in community service and industry-related associations or groups.
Maintain predictable attendance and punctuality at the designated worksite and meet the position’s physical demands.
Make routine local trips for bank deposits, training, or other job responsibilities.