Field Service Technician I
NCR Atleos • Texas, TX4d
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Field Service Technician I - Dallas/Ft Worth, TX
NCR Atleos•Texas, TX
About The Position
NCR Atleos is hiring a Field Service Technician I to provide on-site service at customer locations in the Dallas/Ft Worth, Texas area. The technician is the first line of response for ATM service, performing basic module-level troubleshooting and repairs, applying skills learned through hands-on, on-the-job training, and escalating issues when appropriate. No prior ATM experience is required. The role involves working at a variety of indoor and outdoor customer locations, communicating clearly with customers through a service app, and maintaining accurate service, inventory, time, and mileage records. Work may be assigned call by call or scheduled daily. The position requires a flexible schedule, reliable transportation, and the ability to work outdoors in all seasons. Pay is $14.00 per hour plus $6.00 for each completed activity.
Requirements
- Reside in the specified geographic area.
- High school diploma or equivalent.
- Be authorized to work in the United States.
- Have a high level of personal integrity and be able to work with minimal supervision.
- Basic electrical and mechanical aptitude, skills, and knowledge.
- Excellent problem-solving skills, ability to learn new skills quickly, and ability to work well under pressure.
- Valid driver's license and a driving record that meets company requirements.
- Familiarity with and ability to use an Android cell phone; a company-provided phone is supplied.
- Access to reliable transportation for work purposes.
- Ability to work a flexible schedule, including nights, weekends, overtime, and/or flex shifts.
- Ability to safely work outdoors in all seasons and potential exposure to the elements.
- Ability to perform prolonged travel during several hours of the workday, including in inclement weather.
- Ability to carry and lift tools, parts, and equipment weighing up to 50 pounds without assistance.
- Ability to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects of varying sizes.
- Provide proof of and maintain minimum insurance coverage of $100,000 bodily injury liability per person, $300,000 bodily injury liability per accident, and $100,000 property damage liability per accident.
Nice To Haves
- Associate degree.
- Previous experience with NCR or similar equipment.
Responsibilities
- Follow safety and security procedures when working on ATMs.
- Complete NCR Atleos-specific training and certifications.
- Diagnose problems using ATM error logs and information provided through the service app.
- Perform minor maintenance and repairs on indoor and outdoor ATMs.
- Accurately and promptly report work updates, details, and call-closure information.
- Maintain parts inventory and related records.
- Accurately report hours worked and miles driven each day.
- Communicate clearly using the service app to help maintain customer satisfaction.
- Organize and plan work time effectively and escalate issues to the appropriate people.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Short- and long-term disability
- Paid vacation
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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