Field Technician - Spearfish, SD

Midcontinent • Spearfish, SD

2d • Onsite

About The Position

Midco Field Technicians install, maintain, and troubleshoot voice, video, and data services for residential and business customers. The role includes assessing service feasibility at commercial properties, handling installations and service changes or disconnections, repairing network and signal issues, and helping customers use Midco services and equipment. Technicians work with current technology and serve as a liaison between Field Operations and Business Services to support customer satisfaction.

The position involves in-person visits to customers’ homes and businesses, on-call duties as required, and travel on short notice. Technicians may need to work beyond 40 hours per week and outside normal business hours, including evenings, weekends, and holidays, depending on business needs. Paid on-the-job training is provided, and Midco First Time Right certification must be completed within 90 days of hire.

Requirements

• High school diploma or equivalent (GED).
• Valid driver’s license and clean driving record; a DUI conviction within the past five years disqualifies applicants from this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
• Ability to understand and execute routine and non-routine verbal and written instructions.
• Ability to understand problems and collaborate with others to identify alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Attention to detail to ensure accuracy and quality.
• Ability to safely use ladders, climb poles and structures, work at heights and in confined spaces, and lift and carry loads up to 80 pounds.
• Ability to handle a 75-pound ladder separately and comply with ladder and bucket-truck capacity limits.

Nice To Haves

• Previous experience in a customer-facing environment.

Responsibilities

• Conduct technical evaluations of commercial properties to assess service feasibility and internal costs.
• Install voice, video, and data services and perform service changes and disconnections in homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure appropriate signal levels and television picture quality.
• Coordinate with Field Operations and Business Services to support customer satisfaction.
• Promote Midco services and educate customers on service use, online help, channel lineups, and equipment.
• Provide technical guidance to internal stakeholders, particularly on network extensions and bury drop requirements.
• Deliver high-quality customer service, address concerns promptly, and handle challenging situations under pressure.
• Record required information on work orders, surveys, and referrals.
• Mentor and train team members as needed and cross-train on additional services.
• Clear debris and materials after completing service requests.
• Perform on-call duties as required.
• Follow safety rules and procedures, wear required safety apparel, and operate equipment safely.
• Drive and operate a company vehicle in accordance with Midco policies and traffic laws; keep it clean and ensure scheduled maintenance and repairs.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers.
• Protect customer privacy and follow Midco policies and procedures.
• Maintain reliable and predictable attendance.
• Perform other duties as assigned.

Benefits

• Paid training.
• Career advancement opportunities with pay increases, including quarterly bonuses.
• Free and discounted fiber internet and cable TV.
• Competitive pay and benefits.
• Company vehicle, clothing, and tools provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED