Field Technician - Mitchell, SD

Midco•Mitchell, SD

20h•Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction for residential and business customers. The role includes technical assessments, service installations and disconnections, and network repairs. Field Technicians work directly with customers, use company-provided vehicles, clothing, and tools, and receive paid on-the-job training. The position is based in or within 30 miles of Mitchell, South Dakota. Starting pay is $21 per hour, with career advancement opportunities, pay increases, and quarterly bonuses. The work involves frequent visits to customer homes and businesses, exposure to outdoor weather and moderate-to-loud noise, and occasional exposure to mechanical parts, heights, electrical shock, radiation, and vibration. The technician may need to work more than 40 hours per week and outside normal business hours, including evenings, weekends, and holidays; on-call work, short-notice travel, and extended, flexible hours may also be required. Physical tasks include climbing, working at heights and in confined spaces, using ladders and bucket trucks, and lifting and carrying equipment and loads.

Requirements

High school diploma or equivalent (GED).
Valid driver’s license and clean driving record; a DUI conviction within the past five years disqualifies candidates from this position.
Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
Safely use a ladder rated for a maximum load of 375 pounds, including the combined weight of the worker, fall-protection equipment, and tools.
Reach with hands and arms, and stoop, kneel, or crouch as required.
Lift and carry loads up to 80 pounds and separately handle a 75-pound ladder.
Climb poles, ladders, bucket trucks, and other structures using proper fall-protection equipment and adhering to equipment capacity limits.
Work at elevated heights using bucket trucks or aerial lifts and in confined spaces such as attics and crawlspaces.
Understand and carry out routine and non-routine verbal and written instructions; collaborate to find solutions, adapt to changing circumstances, and maintain attention to detail.
Be prepared to work in excess of 40 hours per week and outside normal business hours, including evenings, weekends, and holidays, as business demands; travel on short notice and work extended, flexible hours.

Nice To Haves

Previous experience in a customer-facing environment is a plus.

Responsibilities

Conduct technical evaluations of commercial properties for service feasibility and assess internal costs.
Install voice, video, and data services; perform service changes and disconnections at customer homes and business locations.
Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure appropriate signal levels and television picture quality.
Coordinate with Field Operations and Business Services to support customer satisfaction.
Promote Midco services and educate customers about service options, online help, channel lineups, and equipment use.
Provide technical support and guidance to internal stakeholders, particularly regarding network extensions and buried-drop requirements.
Deliver high-quality customer service, address concerns promptly, and handle challenging situations effectively.
Record required information on work orders, surveys, and referrals.
Mentor and train team members as required, and cross-train on additional services to meet customer demand.
Remove debris and materials after completing service requests and maintain a clean work environment.
Perform on-call duties as required.
Follow Midco safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
Drive and operate a company vehicle in accordance with company policies and traffic laws; keep it clean and ensure scheduled maintenance and repairs are completed.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers.
Protect customer privacy and follow company policies and procedures.
Maintain reliable and predictable attendance.
Perform other duties as assigned.