Field Technician - Spearfish, SD

Midco • Spearfish, SD

1d • Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services for residential and business customers to ensure optimal performance and customer satisfaction. The role includes technical assessments, service installations and disconnections, and repairing network issues. Field Technicians work with customers to explain Midco services and help them get the best value from their services. The position is in person and may be based in or within 30 miles of Spearfish, SD, or Rapid City, SD. Paid on-the-job training is provided, and no prior experience is needed.

Requirements

• High school diploma or GED.
• Valid driver’s license and clean driving record; a DUI conviction within the past five years disqualifies applicants.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and apply its principles in the work.
• Ability to follow routine and non-routine verbal and written instructions, collaborate to solve problems, adapt to change, and maintain attention to detail.
• Ability to safely use ladders, climb poles, ladders, bucket trucks, and other structures with proper fall protection, and work at elevated heights and in tight spaces.
• Ability to reach, stoop, kneel, or crouch; lift and carry loads up to 80 pounds and separately handle a 75-pound ladder.
• Ability to use a ladder rated for a maximum combined load of 375 pounds, including the worker, fall-protection equipment, and tools.
• Observe bucket truck load limits of 300 to 400 pounds, as specified for each vehicle.

Nice To Haves

• Previous experience in a customer-facing environment.

Responsibilities

• Conduct technical evaluations of commercial properties for service feasibility and assess internal costs.
• Install voice, video, and data services; perform service changes and disconnections at homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure proper signal levels and television picture quality.
• Coordinate between Field Operations and Business Services to support customer satisfaction.
• Promote Midco services and educate customers about service options, online help, channel lineups, and equipment use.
• Provide technical support and guidance to internal stakeholders, particularly regarding network extensions and bury-drop requirements.
• Deliver high-quality service, address customer concerns promptly, and handle challenging situations effectively.
• Record required information on work orders, surveys, and referrals.
• Mentor and train team members as needed, and cross-train on additional services.
• Remove debris and materials after completing service requests.
• Perform on-call duties as required.
• Follow Midco safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
• Drive and operate a company vehicle in accordance with company policies and traffic laws; keep it clean and ensure scheduled maintenance and repairs are completed.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers.
• Protect customer privacy and follow company policies and procedures.
• Maintain reliable and predictable attendance.
• Perform other duties as assigned.

Benefits

• Starting pay is advertised as $21.50 per hour in one listing and $21.00 per hour in another.
• Paid training.
• Career advancement opportunities with pay increases and quarterly bonuses.
• Free and discounted fiber internet and cable TV.
• Competitive pay and benefits.
• Company vehicle, clothing, and tools provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED