Field Technician - Mitchell, SD

Midcontinent • Mitchell, SD

1d • Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services for residential and business customers to ensure optimal performance and customer satisfaction. The role includes technical assessments, service installations and disconnections, and repairs to network issues. You will use technology to provide a positive customer experience and help customers get the best value for their needs. No experience is needed, and paid on-the-job training is provided. The position is based in or within 30 miles of Mitchell, South Dakota.

Requirements

• High school diploma or equivalent (GED).
• Valid driver's license with a clean driving record; a DUI conviction within the past five years disqualifies applicants for this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
• Ability to understand and carry out routine and non-routine verbal and written instructions.
• Ability to understand problems and collaborate with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible.
• Attention to detail to ensure accuracy and quality.
• Ability to safely use a ladder rated for a 375-pound maximum combined load, including the employee, fall-protection equipment, and tools.
• Ability to reach, stoop, kneel, crouch, lift and carry up to 80 pounds, and separately handle a 75-pound ladder.
• Ability to climb poles, ladders, bucket trucks, and other structures using proper fall protection and following equipment capacity limits.
• Ability to work at elevated heights and in tight spaces such as attics and crawlspaces.
• Ability to observe and comply with bucket-truck load limits, which vary by vehicle from 300 to 400 pounds.

Nice To Haves

• Previous experience in a customer-facing environment.

Responsibilities

• Conduct technical evaluations of commercial properties for service feasibility and assess internal costs.
• Install voice, video, and data services and perform service changes and disconnections at homes and businesses.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure optimal signal levels and television picture quality.
• Coordinate between Field Operations and Business Services to support customer satisfaction.
• Promote Midco services and educate customers about service options, online help, channel lineups, and equipment use.
• Provide technical support and guidance to internal stakeholders, particularly on network extensions and bury-drop requirements.
• Deliver high-quality service, address customer concerns promptly, and handle challenging situations under pressure.
• Record required information on work orders, surveys, and referrals.
• Mentor and train team members as needed and cross-train on additional services.
• Remove debris and materials after completing service requests.
• Perform on-call duties as required.
• Follow safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
• Drive and operate a company vehicle according to company policies and traffic laws; keep it clean and ensure scheduled maintenance and repairs.
• Model the company’s mission, vision, values, ethos, and Leadership Success Drivers.
• Protect customer privacy and follow company policies and procedures.
• Maintain reliable and predictable attendance.
• Perform other duties as assigned.

Benefits

• Paid training.
• Career advancement opportunities with pay increases, including quarterly bonuses.
• Free and discounted fiber internet and cable TV.
• Competitive pay and benefits.
• Company vehicle, clothing, and tools provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED