Field Technician - Cedar Rapids, IA

Martin Equipment • Cedar Rapids, IA

21h

About The Position

The Field Technician diagnoses, repairs, inspects, and maintains customer-owned, rental, and company-owned equipment at customer locations and jobsites. The role provides onsite service support to help equipment operate safely, reliably, and efficiently while maximizing customer uptime. As a dealership representative, the Field Technician delivers professional service, technical expertise, and responsive customer support in the field.

Work is performed primarily at customer locations, jobsites, and outdoors, with frequent travel throughout the assigned service territory. The position involves exposure to varying weather, petroleum products and other substances, equipment fumes, mechanical hazards, moving equipment, vibration, noise, dirt, dust, and construction-site conditions. The technician operates a field service vehicle and may operate heavy equipment in varying environments.

Requirements

• High school diploma, GED, or equivalent.
• Five to seven years of experience repairing and maintaining diesel-powered equipment.
• Experience troubleshooting hydraulic and electrical systems.
• Strong diagnostic and troubleshooting abilities involving mechanical, hydraulic, electrical, and diesel systems.
• Ability to use diagnostic software, technical manuals, and service documentation.
• Ability to read and interpret technical schematics and repair information.
• Strong problem-solving and decision-making skills.
• Ability to work independently with minimal supervision.
• Effective verbal and written communication skills.
• Strong organizational and time-management abilities.
• Valid driver's license with an acceptable driving record.
• Ability to meet company vehicle operation requirements.
• Ability to stand, walk, climb, bend, stoop, kneel, crouch, and reach for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Manual dexterity to operate tools, diagnostic equipment, and service vehicles.
• Adequate vision and hearing to inspect equipment, diagnose problems, and communicate effectively.
• Ability to work independently in varied customer and jobsite environments.

Nice To Haves

• Technical training in Diesel Technology, Agricultural Equipment Technology, Construction Equipment Technology, or a related field.
• Ability to read and interpret technical schematics, diagrams, and service manuals.
• Previous field service experience in construction, agricultural, heavy equipment, or a related industry.
• Experience operating diagnostic equipment and manufacturer service systems.
• Class A Commercial Driver's License (CDL).

Responsibilities

• Provide onsite repair, maintenance, and diagnostic services at customer locations.
• Communicate repair findings, equipment condition, and maintenance recommendations to customers.
• Respond to customer service requests promptly and professionally, supporting customer uptime through efficient troubleshooting and repairs.
• Represent the dealership positively and build customer relationships through professional communication and service.
• Perform preventative maintenance on customer, rental, and company-owned equipment.
• Diagnose, troubleshoot, and repair mechanical, hydraulic, electrical, diesel, and technology-related equipment systems.
• Conduct equipment safety inspections and operational evaluations.
• Operate and maintain a company field service truck and associated equipment.
• Order, request, and coordinate parts needed to complete repairs.
• Use diagnostic software, service manuals, schematics, and technical resources to support field repairs.
• Complete work orders, labor entries, service reports, and other documentation accurately and promptly.
• Conduct operational testing and verify equipment following repairs.
• Maintain tools, service equipment, and vehicles in safe, serviceable condition.
• Manage work schedules and service calls efficiently.
• Coordinate with Service Managers, Shop Foremen, Parts personnel, and fellow technicians; communicate equipment status, repair needs, and parts requirements.
• Identify opportunities to improve service processes and customer support, and participate in dealership meetings, training, and professional development.
• Follow company, dealership, manufacturer, OSHA, DOT, and governmental safety requirements; use required PPE and maintain safe work practices.
• Maintain a clean and safe work environment, report hazards and incidents, and ensure repaired equipment is safe to operate.
• Participate in emergency service support when required and assist with special projects, equipment inspections, and operational initiatives.
• Perform other assigned duties and support dealership goals with flexibility and responsiveness.

Benefits

• 100% company-paid health insurance premiums for employees and their families.
• 401(k) retirement plan.
• Paid vacation.
• Paid holidays.
• $40,000 company-paid life insurance and Accidental Death & Dismemberment (AD&D) coverage.
• Flexible Spending Account (FSA) option.
• Optional employee-paid dental, vision, disability, and voluntary life insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED