Field Tech Support Specialist - Cedar Rapids, IA

New Era Technology•Cedar Rapids, IA

10d•Onsite

About The Position

New Era Technology is seeking a hands-on Field Service Technician to install, start up, troubleshoot, repair, and maintain industrial cooling equipment at customer sites. The role involves working with electrical and mechanical equipment, diagnosing technical problems, replacing components, conducting preventive maintenance and inspections, and verifying equipment operation after repairs. The technician completes service reports and provides professional customer service while working onsite. Travel to customer locations is required as needed, up to 20%. The position is full-time, typically Monday through Friday on 8-hour shifts; occasional overtime and on-call support may be required. New Era describes its workplace as team-oriented, supportive, and focused on personal and professional development, continuous training, collaboration, inclusion, and customer service. The company has a global team of over 3,000 professionals.

Requirements

At least 3 years of hands-on experience repairing or maintaining electrical and mechanical equipment.
Experience troubleshooting industrial equipment, HVAC systems, manufacturing equipment, automation systems, compressors, pumps, generators, or similar machinery.
Ability to read electrical schematics.
Experience working on 200–440V electrical equipment.
Strong mechanical and electrical troubleshooting skills.
Comfort replacing electrical and mechanical components.
Ability to work independently in the field.

Nice To Haves

Experience with HVAC equipment, industrial maintenance, or electromechanical equipment.
Basic knowledge of PLC-controlled equipment.
Experience with motors, sensors, actuators, servos, pumps, compressors, or data center cooling systems.
A technical degree, trade school, military training, or vocational training; this is preferred but not required.

Responsibilities

Install, start up, and service cooling equipment.
Troubleshoot electrical and mechanical issues.
Replace faulty components, including motors, sensors, relays, switches, actuators, and other parts.
Perform preventive maintenance and inspections.
Read electrical wiring diagrams and basic technical drawings.
Test equipment and verify proper operation after repairs.
Complete service reports after each visit.
Provide professional customer service while working onsite.
Travel to customer locations as needed.