Executive Director Jobs

About The Position

Requirements

• Education and experience in human services, with interest in field of aging and proven administrative, leadership ability are required.
• Excellent communication and relationship building skills essential; organization and office technology skills also needed.
• Bachelor’s degree in social work, gerontology, human services or related field.
• Minimum of 5 years direct experience in human services or related field, with interest in the field of aging and understanding of laws and regulations that affect service to older people.
• Proven administrative ability and experience.
• Demonstrated commitment to supporting a high quality of life in the aging process.
• Excellent communication skills, with the ability to build rapport and relationships, build partnerships and represent the organization in the community.
• Ability to work well independently and problem-solve effectively.
• Must be flexible, organized and motivated.
• Proficiency in MS Office (Word, Excel, PowerPoint) and comfortable learning and managing organization’s software.

Responsibilities

• Builds and maintains relationships with individual members by initiating regular visits and communication, including assessment of member needs and interests.
• Maintains members’ awareness of benefits offered by Lancaster Downtowners, and their sense of connection to Lancaster Downtowners.
• Facilitates and supports regular contact with all member households that can anticipate and respond to needs of members (including home-care needs).
• Provides consultation with members and their families as appropriate, to review member needs.
• Promotes active and broad participation by members/volunteers in all areas of the Downtowners work.
• Regularly attends Lancaster Downtowners program events.
• Ensures accurate tracking of member data and volunteer hours.
• Oversees the maintenance of updated member information in database, including contact information, volunteer services requested and significant life changes that could impact lifestyle and support needs.
• Oversees the updating of volunteer information in database (i.e., volunteer interests, services provided).
• Maintains official records and documents and ensures compliance with applicable regulations and organizational by-laws.
• Oversees staff and volunteers who maintain and update database information.
• Supports and oversees the maintenance of organization policies and procedures.
• Maintains a working knowledge of significant resources, developments and trends in the field of aging.
• Researches, compiles, evaluates and regularly updates resource/referral information regarding healthcare, home care and other service providers in the community.
• Adjusts and modifies as necessary to meet members’ needs.
• Advocates for age-friendly initiatives and solutions in our community.
• Builds relationships with a variety of organizations, including healthcare and home-care providers, seeking out opportunities for alliances that could benefit members.
• Negotiates contracts with vendors wishing to provide services or programs to Lancaster Downtowners.
• Raises community awareness of Downtowners and issues related to aging and quality of life.
• Invites and shares stories and testimonials provided by Downtowners members.
• Builds relationships with local universities and colleges.
• Interviews, selects and supervises any intern(s) who serve Lancaster Downtowners.
• Maintains relationships with the Village-to-Village Network, other villages, and supports initiatives that further develop the village model and/or aging-in-place supports including expansion of villages into Lancaster County.
• Implements board plans and decisions, ensuring that programs and services are consistent with overall Village mission objectives.
• Communicates effectively with the board and provides, in a timely and accurate manner, necessary information for the board to make informed decisions.
• Assists the President with pre-board meeting planning and regularly attends Board meetings.
• Maintains a current annual Board Calendar.
• Assists the President in orientation and training of new board members as well as periodic board self-evaluation and training.
• Maintains communication with Downtowners Just One Call Coordinator and Just One Call Committee to ensure timely follow-up on member needs and volunteer interests.
• Collaborates with Downtowners Membership Committee on member recruitment and follow-up with new members based on their interests and needs.
• Collaborates with Downtowners Program Committee to suggest and coordinate program events offered to members, and with the Resource Committee on vendor referrals and member education.
• Provides input to the board and Treasurer in preparing the annual budget.
• Operates within the budget guidelines and ensures annual independent review of accounts.
• Participates in organization’s fundraising activities in cooperation with Board, Fundraising Committee and Business Sponsors.
• Collaborates with the President and Nominating Committee to ensure board and committee leadership positions are filled.
• Collaborates with the PR & Communications committee to promote Lancaster Downtowners.
• Develops job descriptions for individual roles, supervises and performs annual evaluation for all administrative staff members.
• Oversees and evaluates the performance of interns and contracted providers.
• Coordinates the above activities with the Personnel Committee of the board.
• Maintains regular office hours to the extent necessary to fulfill the requirements of the Executive Director.
• Delegates to administrative staff appropriate functions to allow the Executive Director time to fulfill responsibilities to the organization.