Engineer Jobs

About The Position

Requirements

• Strong Experience supporting and troubleshooting SD-WAN environments.
• Understanding of WAN and LAN networking concepts.
• Experience with routing, switching, and network troubleshooting methodologies.
• Knowledge of underlay circuit connectivity and troubleshooting.
• Experience supporting business or enterprise customer network environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate effectively across multiple technical teams.

Nice To Haves

• Experience with Versa SD-WAN solutions.
• Experience with enterprise networking technologies from vendors such as Cisco, Juniper, or similar platforms.
• Knowledge of managed network services and network operations environments.
• Experience supporting mid-market or enterprise customers.
• Familiarity with network monitoring and performance management tools.

Responsibilities

• Serve as a technical expert for ActiveCore SD-WAN solutions and related networking technologies.
• Troubleshoot and resolve complex SD-WAN, WAN, LAN, routing, switching, and underlay circuit issues.
• Support customer service activations, network changes, and configuration updates.
• Monitor network performance and proactively identify potential issues before they impact service.
• Investigate and resolve customer-reported network incidents in accordance with established service levels.
• Coordinate troubleshooting efforts with internal engineering, operations, and field teams.
• Support hardware replacement activities and network service restoration efforts.
• Document network configurations, operational procedures, troubleshooting findings, and resolutions.
• Contribute technical expertise toward operational improvements and network reliability initiatives.
• Establish and maintain network performance objectives aligned with business and customer requirements.
• Exercise independent judgment and discretion when resolving complex technical issues.
• Regular, consistent, and punctual attendance.
• Must be available to support weekends, holidays, and variable schedules as business needs require.
• Perform other duties and responsibilities as assigned.

Benefits

• Best-in-class Benefits
• Commission (for sales positions)
• Bonus (for non-sales positions)