SCI Required

General Dynamics Information Technology•Savannah, GA

1d•$106,250 - $143,750•Onsite

About The Position

GDIT is hiring a VDI / Cloud Operations & Maintenance Engineer to support US Army Intelligence and Security Command (INSCOM). The role provides day-to-day operations, maintenance, and sustainment for enterprise virtual desktop infrastructure (VDI), cloud environments, and related infrastructure services. The engineer monitors availability, performance, capacity, and system health; responds to alerts and incidents; troubleshoots infrastructure issues; administers cloud and virtualization resources; and supports VDI services and IT service management processes. The position also involves implementing approved updates and changes, maintaining operational documentation, supporting cybersecurity compliance and vulnerability remediation, validating services after maintenance, and recommending improvements to system reliability and efficiency. The position requires a current Top Secret/SCI clearance, a DoD 8570.01-M IAT Level II baseline certification with a Computing Environment certification as determined by the Program Manager before supporting the contract, and willingness and ability to attain a CI Polygraph for certain positions. The work is onsite in Savannah, Georgia, with an additional work location in Fort Meade, Maryland. Travel may be required to support the mission, listed as 10–25%. The role may involve lifting IT hardware and reaching, bending, or kneeling. GDIT describes its workplace as mission-focused and offers career growth resources, internal mobility support, benefits and wellness packages, a military-friendly workplace, and a culture of innovation. The likely salary range is $106,250–$143,750, with compensation dependent on experience, geographic location, and possible contractual requirements.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
At least 7 years of systems administration experience.
At least 4 years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments.
Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies.
Experience administering Windows-based enterprise environments.
Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies.
Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance-related issues.
Familiarity with cloud technologies including compute, storage, networking, identity, and monitoring services.
Experience using enterprise monitoring and management platforms.
Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues.
Strong communication and collaboration skills, with the ability to work independently across multiple technical teams.
Must currently possess a Top Secret/SCI clearance.
DoD 8570.01-M IAT Level II baseline certification, such as Security+ CE or equivalent, is required before support on contract.
A Computing Environment certification, as determined by the Program Manager, is required before support on contract.
Must be willing and able to attain a CI Polygraph for certain positions as determined by the contract.
Travel may be required to support the mission.
The position may require lifting IT hardware and reaching, bending, kneeling, or other moderately strenuous activity.

Nice To Haves

Experience with PowerShell or other scripting languages used for administration and automation.
Experience with vulnerability management, remediation activities, and cybersecurity compliance requirements.
Microsoft Server or Azure certification.
VMware Certified Professional (VCP).
Citrix Certified Associate or Professional certification.

Responsibilities

Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments.
Collaborate with customer personnel and cross-functional infrastructure teams to troubleshoot and resolve technical issues.
Monitor system health, analyze operational trends, and recommend enhancements to reliability, maintainability, and efficiency.
Maintain virtual desktop platforms, cloud resources, and infrastructure services according to approved configurations, procedures, and performance requirements.
Perform daily operations and maintenance to support consistent service delivery and operational readiness.
Monitor availability, performance, capacity, and health metrics; respond to alerts, incidents, and service disruptions.
Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication, networking, storage, and related infrastructure.
Administer cloud and virtualization platforms, including provisioning, modifying, and decommissioning resources.
Manage VDI desktop pools, user assignments, profiles, policies, operating system images, and application delivery services.
Execute approved patching, software updates, configuration changes, and maintenance actions under change management procedures.
Review logs, alerts, system events, and performance data to identify root causes and recommend corrective actions.
Participate in incident management, problem management, service request fulfillment, and operational support processes.
Maintain records of incidents, troubleshooting, configuration changes, maintenance, SOPs, procedures, and system documentation.
Coordinate with technical support organizations to resolve infrastructure issues and ensure service continuity.
Support vulnerability remediation and help maintain compliance with applicable cybersecurity requirements.
Conduct post-maintenance verification and functional testing to confirm successful changes and continued service operation.
Identify recurring operational challenges and recommend improvements to system reliability and operational efficiency.
Support knowledge transfer and provide technical assistance to operations and support personnel.
Participate in scheduled maintenance windows and other operational activities as required.

Benefits

Comprehensive benefits and wellness packages.
401(k) plan with company match.
Competitive pay and paid time off.
Medical plan options, including options with Health Savings Accounts.
Dental and vision plan options.
Flexible work weeks where possible.
Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
Career growth resources, including an AI-powered career tool that identifies career steps and learning opportunities.
Internal mobility team focused on helping employees achieve career goals.
Award-winning culture of innovation and a military-friendly workplace.