SCI Required

General Dynamics Information Technology•Fort Meade, MD

1d•$106,250 - $143,750•Onsite

About The Position

The VDI / Cloud Operations & Maintenance Engineer supports US Army Intelligence and Security Command (INSCOM) by providing day-to-day operational support and sustainment for enterprise virtual desktop infrastructure (VDI) and cloud environments. The role helps keep systems available, secure, operational, and aligned with approved configurations, procedures, and performance requirements. Responsibilities include monitoring system health, availability, performance, and capacity; responding to alerts and incidents; troubleshooting virtual desktops, virtual machines, operating systems, applications, authentication, networking, storage, and related infrastructure; and administering cloud and virtualization resources. The engineer supports VDI desktop pools, user assignments, profiles, policies, operating system images, and application delivery services, and executes approved patches, updates, configuration changes, and maintenance activities. The position also involves analyzing logs and performance data, participating in IT service management processes, documenting operational work and system procedures, coordinating with customer personnel and cross-functional infrastructure teams, supporting vulnerability remediation and cybersecurity compliance, and validating services after maintenance. The engineer may provide technical guidance and knowledge transfer, participate in scheduled maintenance windows, and travel to support the mission. The position is onsite in Savannah, Georgia, with an additional work location in Fort Meade, Maryland; travel of 10–25% may be required.

Requirements

At least 7 years of systems administration experience.
At least 4 years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments.
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies.
Experience administering Windows-based enterprise environments.
Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies.
Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance issues.
Familiarity with cloud compute, storage, networking, identity, and monitoring services.
Experience using enterprise monitoring and management platforms.
Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues.
Strong communication and collaboration skills, with the ability to work independently across multiple technical teams.
Must possess TS/SCI clearance.
DoD 8570.01-M IAT Level II Computing Environment certification, as determined by the Program Manager, is required before supporting the contract; IAT II 8570 baseline certification (Sec+CE or equivalent) is specified.
Must be willing and able to attain a CI polygraph for certain positions, as determined by the contract.
Position may require lifting IT hardware and reaching, bending, kneeling, or other moderately strenuous activity.
Travel may be required to support the mission.

Nice To Haves

Experience with PowerShell or other scripting languages used for administration and automation.
Experience with vulnerability management, remediation activities, and cybersecurity compliance requirements.
Microsoft Server or Azure certification.
VMware Certified Professional (VCP).
Citrix Certified Associate or Professional.

Responsibilities

Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments.
Partner with customer personnel and networking, cybersecurity, storage, endpoint, and application support teams to troubleshoot and resolve technical issues.
Monitor system health, availability, performance, and capacity; respond to alerts, incidents, and service disruptions.
Administer cloud and virtualization platforms, including provisioning, modifying, and decommissioning resources.
Manage VDI desktop pools, user assignments, profiles, policies, operating system images, and application delivery services.
Execute approved patching, software updates, configuration changes, and other maintenance actions according to change management procedures.
Analyze logs, alerts, system events, and performance data to identify root causes and recommend corrective actions.
Participate in incident management, problem management, service request fulfillment, and operational support processes.
Maintain records of incidents, troubleshooting, configuration changes, maintenance, SOPs, operational procedures, and system documentation.
Support vulnerability remediation and help maintain compliance with applicable cybersecurity requirements.
Conduct post-maintenance verification and functional testing to confirm service operation.
Identify recurring operational challenges and recommend improvements to system reliability and efficiency.
Support knowledge transfer and provide technical assistance to operations and support personnel.
Participate in scheduled maintenance windows and other operational activities as required.

Benefits

Comprehensive benefits and wellness packages.
401(k) with company match.
Competitive pay and paid time off.
Medical plan options, including some with Health Savings Accounts.
Dental plan options.
Vision plan.
Full flex work weeks where possible.
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.