Engineer Jobs

About The Position

Requirements

• Bachelor’s degree in a technical field or equivalent experience
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration , patch deployment, and system configuration
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments
• Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally.
• Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
• Knowledge of computer, network, and application security
• Strong analytical and problem-solving skills, with the ability to learn quickly
• Excellent written and verbal communication; customer-focused mindset
• Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
• Flexibility to work occasional weekends or holidays
• Must be able to work hybrid/onsite at HQ in Columbia, MD

Nice To Haves

• network security experience a plus
• familiarity with Nessus or similar tools is a bonus
• Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc)
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc)
• Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc)
• Fundamental understanding of programming languages
• Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
• Experience with or understanding of Certificates and CA’s
• Basic understanding of reviewing PCAPs with tools such as Wireshark
• Bilingual candidates are desirable but not required (Spanish, Portuguese)

Responsibilities

• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
• Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
• Use remote troubleshooting techniques to troubleshoot and correct issues
• Analyzing vulnerability scan results, system audits, and log events
• Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
• Recreate customer software issues in a lab environment for engineering assessment
• Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
• Maintain in-depth knowledge of Tenable products and information security best-practices
• Create and publish solution knowledge for re-use by customers and Tenable employees
• Continually review personal performance metrics to ensure goals are consistently met
• May perform other duties and responsibilities that management may deem necessary from time to time
• Opportunities for career advancement within Technical Support as well as other organizations within Tenable

Benefits

• medical, dental, vision, disability and life insurance
• 401(k) retirement savings with company match
• an employee stock purchase plan
• an employee referral program
• flexible spending accounts
• an Employee Assistance Program (EAP)
• education assistance
• parental leave
• paid time off (PTO)
• company-paid holidays
• health and wellness events
• community programs