Eligibility Specialist Jobs

About The Position

Requirements

• High school diploma or GED required.
• Two years of experience in a social service environment, state or local government, preferably pertaining to employment or training programs, is desired.
• Strong written and verbal communication skills.
• Solid computer skills, including Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Strong customer service background and a professional demeanor.
• Ability to work independently as a reliable, dependable self-starter.
• Strong organizational and analytical skills and ability to work as a team player.

Nice To Haves

• Previous Case Manager experience is a plus.
• Bachelor's or associate degree in Counseling or Social Services preferred.
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

• Gather data for relevant assistance programs through face-to-face meetings or phone calls with clients.
• Verify that information is gathered accurately and meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other financial or legal documents.
• Review regulations and program requirements with clients.
• Use an automated program to determine eligibility for state assistance programs.
• Enter data into the state database.
• Respond to inquiries promptly by phone or email.

Benefits

• Paid time off
• Benefits
• Extensive training program
• Potential for promotion