Eligibility Specialist 223-11-26

Northwest Senior and Disability Services•Warrenton, OR

2d•$4,426 - $5,931•Onsite

About The Position

The Eligibility Specialist helps older adults and individuals with disabilities access financial, medical, and nutrition-related benefits. The role determines eligibility for benefit programs, supports ongoing enrollment, and helps consumers navigate resources with professionalism, accuracy, and respect. Work includes interviewing consumers, reviewing applications and documentation, applying program rules, maintaining records, conducting annual eligibility reviews, and coordinating with public agencies, providers, and community organizations. The position may also involve hearings or testimony related to consumer eligibility and, for bilingual positions, interpretation and translation duties. Work is primarily performed in an office setting with regular computer and telephone use, frequent interruptions, and competing priorities. Occasional travel may be required to consumer homes, facilities, or community locations. The role involves interacting with diverse populations and may include occasional exposure to contagious illness, challenging behavior, or domestic animals. Other duties or temporary assignments may be required as needed.

Requirements

At least four years of equivalent combined education and/or experience demonstrating the knowledge, skills, and abilities required for the position.
Minimum qualifications may be met with a bachelor's degree in Business, Finance, Social Sciences, Human Services, or a closely related field; alternatively, four years of relevant public-facing experience involving program rules or policies, eligibility determinations, intake interviews, document verification, or casework.
Ability to interpret and apply program rules, policies, and procedures accurately.
Strong organizational skills and ability to manage a high volume of work with deadlines.
Effective communication and interpersonal skills with consumers, co-workers, and community partners.
Ability to gather and review financial and personal information accurately and with attention to detail.
Basic computer proficiency, including database and office software use.
Ability to exercise sound judgment, solve problems, and work independently.
Ability to build rapport with consumers and provide respectful, culturally responsive customer service.
For bilingual positions, successful completion of a language proficiency test.
For positions requiring driving, a valid driver’s license and acceptable driving record; proof of personal automobile liability insurance and use of a personal vehicle may be required.
Successful completion of a criminal history check; some positions may require additional screening, including state or national fingerprint-based checks.
Must maintain confidentiality and comply with mandatory reporting requirements related to vulnerable populations.

Responsibilities

Interview individuals by phone or in person to gather information and determine eligibility for financial, medical, and SNAP benefit programs.
Review applications, verify documentation, and apply program rules and policies to determine eligibility.
Maintain accurate consumer records and process forms, updates, and benefit changes in a timely manner.
Conduct annual eligibility reviews and communicate re-determination requirements and decisions.
Assist consumers with ongoing benefit maintenance and respond to questions or changes.
Coordinate with community partners and agencies, including the Department of Human Services, Oregon Health Authority, Social Security Administration, medical providers, and other service organizations.
Attend hearings or provide testimony when needed regarding consumer eligibility.
Help consumers understand available resources and access appropriate assistance using person-centered service.
Follow Agency policies, confidentiality requirements, and mandatory reporting obligations while maintaining quality and accuracy standards.
For bilingual positions, communicate with consumers whose primary language is not English; interpret and explain forms, requirements, rules, and policies; and translate written materials as needed.