Eligibility Specialist - Multiple Openings 10-26

Northwest Senior and Disability Services•Warrenton, OR

9h•$4,426 - $5,931•Onsite

About The Position

NorthWest Senior and Disability Services (NWSDS) is seeking Eligibility Specialists to help older adults and people with disabilities access financial, medical, and nutrition-related benefits. The role determines eligibility for benefit programs, supports ongoing enrollment, and helps consumers navigate available resources with professionalism, accuracy, and respect. Positions are based in Warrenton, Oregon, and report to the Program Manager. Work is primarily performed in an office setting with regular computer and telephone use. The role involves frequent interruptions and competing priorities, and occasional travel to consumer homes, facilities, or community locations. Employees may also be assigned other duties or temporary work in other offices or areas as needed. Reasonable accommodations will be provided as needed.

Requirements

At least four years of equivalent combined education and/or experience demonstrating the knowledge, skills, and abilities required for the position.
Minimum qualifications may be met with a bachelor's degree in Business, Finance, Social Sciences, Human Services, or a closely related field; or four years of relevant public-assistance experience involving any combination of interpreting and applying program rules or policies, determining eligibility, conducting intake interviews, verifying documentation, or performing casework.
Ability to interpret and apply program rules, policies, and procedures accurately.
Strong organizational skills and ability to manage high work volume and deadlines.
Effective communication and interpersonal skills with consumers, coworkers, and community partners.
Ability to gather and review financial and personal information accurately and with attention to detail.
Basic computer proficiency, including database and office software use.
Ability to exercise sound judgment, solve problems, and work independently.
Ability to build rapport with consumers and provide respectful, culturally responsive customer service.
For positions requiring Agency business driving: valid driver's license and acceptable driving record; proof of personal automobile liability insurance in accordance with ORS Chapter 806 and use of a personal vehicle may be required.
Successful completion of a criminal history check; some positions may require additional screening, including state or national fingerprint-based background checks.
Must maintain confidentiality and comply with mandatory reporting requirements related to vulnerable populations.
For bilingual positions: successful completion of a language proficiency test.

Responsibilities

Interview individuals by phone or in person to gather information and determine eligibility for financial, medical, and SNAP benefit programs.
Review applications, verify documentation, and apply program rules and policies to determine eligibility.
Maintain accurate consumer records and process forms, updates, and benefit changes in a timely manner.
Conduct annual eligibility reviews and communicate re-determination requirements and decisions.
Assist consumers with ongoing benefit maintenance and respond to questions or changes.
Coordinate with community partners and agencies, including the Department of Human Services, Oregon Health Authority, Social Security Administration, medical providers, and other service organizations.
Attend hearings or provide testimony when needed regarding consumer eligibility.
Help consumers understand available resources and access appropriate assistance through person-centered service.
Follow Agency policies, confidentiality requirements, and mandatory reporting obligations while maintaining quality and accuracy standards.
For bilingual positions, communicate directly with consumers whose primary language is not English; interpret and explain forms, program requirements, rules, and policies in the identified language pair; and translate written materials as needed.

Benefits

Medical and dental insurance, 100% paid for employees and 90–98% covered for dependents
Generous paid time off and holidays
Public Employees Retirement System (PERS) participation
Employee Assistance Program (EAP)
Long-term disability insurance
Deferred Compensation (457 Plan)
Life insurance
Short-term disability insurance
Supplemental plans such as accident, critical illness, and legal coverage
Supportive and collaborative work culture