Case Manager - Multiple Openings 10-26

Northwest Senior and Disability Services•Keizer, OR

6d•$4,879 - $6,539

About The Position

NorthWest Senior and Disability Services (NWSDS), a local intergovernmental agency supporting older adults and people with disabilities, is hiring Case Managers to promote dignity, choice, and independence. The position assesses consumer service needs, develops individualized care plans, and coordinates resources and services that support health, safety, independence, and quality of life. Case Managers work directly with consumers and collaborate with agency staff, providers, healthcare partners, and community organizations. Work takes place in both an office and community settings, with occasional travel to homes, care settings, and community service locations. The role involves regular computer and telephone use and frequent interaction with consumers and partners. Employees may be assigned other duties as needed, including temporary assignments in other offices or areas. Reasonable accommodations will be provided as needed.

Requirements

At least four years of combined education and/or experience demonstrating the knowledge, skills, and abilities required for the role.
Relevant preparation may include a bachelor's degree in social sciences or a related field, work or volunteer experience working directly with consumers in social-service settings, or a combination of related education and relevant work experience totaling at least four years.
For bilingual positions, successful completion of a language proficiency test.
For positions requiring agency-business driving, a valid driver's license and acceptable driving record; proof of personal automobile liability insurance and use of a personal vehicle may be required.
Successful completion of a criminal history check; some positions may require additional screening, including state or national fingerprint-based background checks.
Compliance with confidentiality requirements and mandatory reporting obligations related to vulnerable populations.
Knowledge of, or ability to learn, social service programs and resources for older adults and people with disabilities.
Ability to assess consumer needs, gather information, and make sound service recommendations.
Strong organizational skills and ability to manage multiple cases and deadlines.
Effective written and verbal communication with consumers, families, providers, and community partners.
Ability to document clearly and maintain accurate case records.
Problem-solving and decision-making skills in a professional service environment.
Ability to build working relationships and provide respectful, person-centered customer service.

Nice To Haves

Experience working with seniors, adults with disabilities, or other vulnerable populations.

Responsibilities

Meet with consumers to assess service needs and daily living activities, and identify appropriate support options.
Develop individualized care plans in accordance with program requirements and consumer needs.
Coordinate services such as in-home care, residential services, transportation, medical supplies, and community resources.
Monitor consumer needs and update care plans as circumstances change.
Complete required assessments, documentation, and case records in agency and state systems.
Work with agency staff, providers, healthcare partners, and community organizations to support consumers.
Help consumers address environmental, medical, or social concerns and connect them with local resources.
Maintain confidentiality and comply with agency policies, privacy regulations, and mandatory reporting requirements.
Provide respectful and responsive customer service to consumers, providers, and community partners.
For bilingual positions, communicate with consumers whose primary language is not English; interpret and explain forms, services, and program information in the identified language pair; and translate written materials as needed.