Eligibility Specialist 132-08-26

Northwest Senior and Disability Services•Woodburn, OR

5d•$4,426 - $5,931

About The Position

NorthWest Senior and Disability Services (NWSDS), a local intergovernmental agency supporting older adults and people with disabilities, is hiring an Eligibility Specialist for its Woodburn, Oregon unit. The role helps consumers access financial, medical, and nutrition-related benefits by determining eligibility, supporting ongoing enrollment, and explaining resources with professionalism, accuracy, and respect. The position reports to the Program Supervisor and is represented.

Requirements

At least four years of equivalent combined education and/or experience demonstrating the knowledge, skills, and abilities required for the position.
One qualifying pathway is a bachelor's degree in Business, Finance, Social Sciences, Human Services, or a closely related field.
Alternatively, four years of relevant public-assistance experience involving any combination of interpreting and applying program rules or policies, determining eligibility, conducting intake interviews, verifying documentation, or performing casework.
For bilingual positions only, successful completion of a language proficiency test.
For positions requiring agency-business driving, a valid driver's license and acceptable driving record; proof of personal automobile liability insurance and use of a personal vehicle may be required.
Successful completion of a criminal history check; some positions may require additional screening, including state or national fingerprint-based checks.
Ability to maintain confidentiality and comply with mandatory reporting requirements related to vulnerable populations.
Ability to interpret and apply program rules, policies, and procedures accurately.
Strong organizational skills and ability to manage a high volume of work and deadlines.
Effective communication and interpersonal skills with consumers, coworkers, and community partners.
Ability to gather and review financial and personal information accurately and with attention to detail.
Basic computer proficiency, including database and office software use.
Ability to exercise sound judgment, solve problems, and work independently.
Ability to build rapport and provide respectful, culturally responsive customer service.

Responsibilities

Interview individuals by phone or in person to collect information and determine eligibility for financial, medical, and SNAP benefit programs.
Review applications, verify documentation, and apply program rules and policies when determining eligibility.
Maintain accurate consumer records and process forms, updates, and benefit changes in a timely manner.
Conduct annual eligibility reviews and communicate redetermination requirements and decisions.
Help consumers maintain benefits and respond to questions or changes.
Coordinate with community partners and agencies, including the Department of Human Services, Oregon Health Authority, Social Security Administration, medical providers, and other service organizations.
Attend hearings or provide testimony when needed regarding consumer eligibility.
Help consumers understand available resources and access appropriate assistance through person-centered service.
Follow agency policies, confidentiality requirements, and mandatory reporting obligations while meeting quality and accuracy standards.
For bilingual positions only, communicate with consumers whose primary language is not English; interpret and explain forms, program requirements, rules, and policies in the identified language pair; and translate written materials as needed.