Case Manager 509-08-26

Northwest Senior and Disability Services•Woodburn, OR

8d•$4,879 - $6,539

About The Position

NorthWest Senior and Disability Services (NWSDS), a local intergovernmental agency, is seeking a Case Manager to support older adults and people with disabilities. The position assesses service needs, develops care plans, and coordinates services that promote health, safety, independence, and quality of life. Case Managers work directly with consumers and collaborate with Agency staff, providers, healthcare partners, and community organizations to connect people with appropriate resources. Work is performed in an office and in the community, with occasional travel to homes, care settings, and community service locations. The position is based in Woodburn, Oregon, is full-time, non-exempt, and represented, and reports to the Program Manager. Starting salary is $4,879 per month; salary placement depends on education, training, and relevant experience.

Requirements

At least four years of combined education and/or experience demonstrating the required knowledge, skills, and abilities.
A bachelor's degree in social sciences or a related field, or relevant work or volunteer experience in social-service settings; experience may substitute for education.
Ability to assess consumer needs, gather information, and make sound service recommendations.
Strong organizational skills and ability to manage multiple cases and deadlines.
Effective written and verbal communication with consumers, families, providers, and community partners.
Ability to document clearly and maintain accurate case records.
Problem-solving and decision-making skills in a professional service environment.
Ability to build working relationships and provide respectful, person-centered customer service.
For bilingual positions only: successful completion of a language proficiency test.
For positions requiring driving: valid driver's license and acceptable driving record; proof of personal automobile liability insurance and use of a personal vehicle may be required.
Successful completion of a criminal history check; some positions may require additional screening, including fingerprint-based background checks.
Must comply with confidentiality requirements and mandatory reporting obligations related to vulnerable populations.

Nice To Haves

Experience working with seniors, adults with disabilities, or other vulnerable populations.

Responsibilities

Meet with consumers to assess service needs and daily living activities and identify appropriate support options.
Develop individualized care plans according to program requirements and consumer needs.
Coordinate services including in-home care, residential services, transportation, medical supplies, and community resources.
Monitor consumer needs and update care plans as circumstances change.
Complete required assessments, documentation, and case records in Agency and State systems.
Work with Agency staff, providers, healthcare partners, and community organizations to support consumers.
Help consumers address environmental, medical, or social concerns and connect them with local resources.
Maintain confidentiality and comply with Agency policies, privacy regulations, and mandatory reporting requirements.
Provide respectful and responsive customer service to consumers, providers, and community partners.
For bilingual positions only: communicate with consumers whose primary language is not English; interpret and explain forms, services, and program information in the identified language pair; and translate written materials as needed.

Benefits

Medical and dental insurance, with 100% of employee premiums and 90–98% of dependent coverage paid by the Agency.
Generous paid time off and holidays.
Public Employees Retirement System (PERS) participation.
Employee Assistance Program (EAP).
Long-term disability insurance.
Deferred Compensation (457 Plan).
Life insurance.
Short-term disability insurance.
Supplemental plans such as accident, critical illness, and legal coverage.
Supportive and collaborative work culture.